At a Glance
- Tasks: Lead and inspire a team to create an exceptional shopping experience for customers.
- Company: Join a dynamic retail group with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, health plans, and personal development opportunities.
- Other info: Be part of a supportive culture that values feedback and community engagement.
- Why this job: Make a real impact by developing talent and driving store success.
- Qualifications: 2+ years of management experience and a passion for customer service.
The predicted salary is between 24960 - 30000 £ per year.
Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.
Responsibilities
- Support the Store Manager, lead and motivate a high performing, highly engaged team.
- Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
- Develop store teams through internal development programme to support future talent and career pathways to help us grow our business.
- Uphold a store that is safe and compliant operating environment for all colleagues and customers.
- Deliver our financial results in line with or in excess of company targets.
- Support other retail management duties where required.
- Act as the point of contact for colleagues in the manager's absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
Role Objectives and KPI's
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high customer metric score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
Qualifications
- Great coaching, mentoring and team building skills that drive team performance.
- Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
- At least 2 years of management experience, preferably in a similar format of retail.
- Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
- A proven record of successfully promoting and growing a brand or service in the local community.
- A passion for customer service and a proven record of delivering excellence in this area.
- Be able to demonstrate the ability to improve store performance & standards through effective planning.
- Robust working knowledge of retail KPI's and the proven ability to control costs, increase sales and improve the customer experience.
- Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities.
- Leads with a plan/do/review mindset.
- Confident and clear decision maker.
- Communicates in a way that inspires and engages.
- Strives to be better.
- Resilient and positive attitude even under pressure.
- Takes personal responsibility.
- Lives and breathes our values.
- Passionate about developing teams.
- Committed to two‑way, clear and honest feedback.
- Builds great relationships.
Benefits
- Discretionary bonus schemes.
- Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well‑being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
Department Manager in Burton on the Wolds employer: JD GROUP
At GO, we pride ourselves on creating a vibrant and supportive work environment where our Department Managers can thrive. With a strong focus on employee development through tailored training programmes and a culture that champions exceptional customer service, we empower our teams to exceed expectations and drive business success. Located in a dynamic retail setting, we offer competitive benefits, including discretionary bonuses, exclusive discounts, and opportunities for personal growth, making us an excellent employer for those seeking a rewarding career in retail management.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager in Burton on the Wolds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like JD GROUP, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like JD GROUP!
We think you need these skills to ace Department Manager in Burton on the Wolds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at JD GROUP, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at JD GROUP and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show JD GROUP that you’re ready to jump in and contribute right away!
How to prepare for a job interview at JD GROUP
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
