JD GYMSROLE: Customer Relations Advisor
REPORTING TO: Contact Centre Manager
BASED: JD Gyms Contact Centre (Office-Based), Kirkstall Road, Leeds, LS42AZ
HOURS: 30 hours per week over 4 days.
Purpose of the Role: To deliver outstanding customer service to JD Gyms members by resolving enquiries efficiently, supporting membership processes, and ensuring every interaction reflects the JD Gyms brand values.
Key Responsibilities
- Handle inbound and outbound customer enquiries across multiple channels.
- Resolve membership queries such as cancellations, freezes, payment queries, and account updates with accuracy and professionalism.
- Provide clear, friendly, and informative guidance on JD Gyms products, services, and policies.
- Manage and eliminate complaints in line with company procedures, ensuring timely and satisfactory resolutions.
- Maintain accurate records of all interactions and updates using internal systems.
- Support operational teams by communicating member feedback and identifying recurring issues.
- Promote a positive customer experience by delivering service that is fast, helpful, and brand-aligned.
Essential Skills and Experience
- Previous experience in a customer service or contact centre environment.
- Strong verbal and written communication skills with the ability to adapt tone to different channels.
- Confident in handling high-volume enquiries while maintaining service quality.
- Ability to remain calm, patient, and solution-focused when dealing with challenging situations.
- Competent IT skills with the ability to learn new systems quickly.
- Strong organisational skills with excellent attention to detail.
Benefits
- FREE JD Gyms Membership for yourself.
- JD Group staff discounts.
- Company pension scheme.
- Wellbeing support & employee discount programme.
Customer Relations Advisor in Bryn employer: JD GROUP
JD Sports Group PLC is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, JD provides extensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to the company's success as a leading international retailer. Located in a vibrant industry hub, employees benefit from a culture that values creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
