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- Tasks: Lead a dynamic team, ensuring top-notch customer service and driving sales.
- Company: Join JD Group, a leading retail brand with a vibrant culture.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and career development opportunities.
- Why this job: Step into management and make a real impact in a fast-paced environment.
- Qualifications: Previous retail management experience and a passion for customer service.
- Other info: Access to training, apprenticeships, and a supportive work community.
The predicted salary is between 24000 - 36000 £ per year.
Role overview: We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have avid collaboration opportunities with senior managers, championing yours and your team's career development.
Responsibilities:
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
- Ensure that stock replenishment is completed regularly.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience:
- Previous supervisory or management experience in a fast-paced retail/customer facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits: We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
Floor Manager in Basingstoke employer: JD GROUP
Contact Detail:
JD GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in Basingstoke
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use examples from your past experiences to highlight your skills and how they relate to the Floor Manager role.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and reflects the retail environment. First impressions matter, and looking professional can give you an edge over other candidates.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Floor Manager position!
We think you need these skills to ace Floor Manager in Basingstoke
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for retail shine through! We want to see that you're excited about the Floor Manager role and ready to take on new challenges. A bit of personality goes a long way!
Tailor Your Experience: Make sure to highlight your previous supervisory or management experience in a fast-paced environment. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for strong communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JD GROUP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Floor Manager. Familiarise yourself with customer service standards, team motivation techniques, and stock management practices. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team, so be prepared to discuss your previous supervisory experiences. Share specific examples of how you've motivated teams, resolved conflicts, or improved performance. This will show that you have what it takes to foster a positive work environment.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints or ensuring high satisfaction levels. Think of real-life situations where you successfully addressed customer needs or improved service standards. This will highlight your problem-solving skills and commitment to exceptional service.
✨Align with Company Values
Research JD Group's values and culture before your interview. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission. This will demonstrate your genuine interest in the company and your potential fit within their team.
