Supervisor - Full Time

Established in 1981, the JD Group is a leading omni‑channel retailer of Sports Fashion, Outdoors and Gyms. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are people‑led, innovative, and customer‑focused, providing operational excellence while identifying new areas of growth.

At JD Sports, we don’t just sell sneakers and outdoor gear; we set trends, break boundaries, and build communities. Every role here plays a part in shaping the future of our industry. We’re fast‑paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward.

As a Supervisor, you’ll play a vital role in delivering the JD experience, supporting the smooth operation of the shop floor and ensuring every customer leaves feeling valued. You’ll lead by example, guiding colleagues during each shift, and helping maintain strong service and presentation standards. With energy, organisation, and a passion for great customer service, you’ll help keep the store looking sharp and running efficiently.

Hourly Rate – £13.06

Role Overview

As a Supervisor at JD Sports, you support the smooth running of the shop floor and deliver the high service standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance.

Key Responsibilities

• Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
• Assist with daily operational duties including opening and closing procedures and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team‑leader experience in fast‑paced retail or customer‑facing environments.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.

Desirable Attributes

• Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
• Confident problem‑solver with strong customer‑resolution skills.
• Interest in visual merchandising and product presentation.
• Team‑focused mindset with a positive, supportive approach.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues can thrive and contribute meaningfully.

Benefits include:

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

Founded in 1981, JD Group has grown into a leading global omni‑channel retailer in Sports Fashion, Outdoors, and Gyms. Our vision is to become the world’s most trusted and dynamic omni‑channel retailer in the sports and outdoor industry.