Supervisor - Full Time in Slough

JD Sports, established in 1981, is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms. We aim to be the leading global omnichannel retailer in the sports and outdoor industry.

As part of the store's Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising staff while maintaining shop floor standards and deal with certain managerial processes as instructed by Store Management.

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
• Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store Audits.
• Ensure all new colleagues complete mandatory training required.

• Previous supervisory or Team Leader experience in a fast-paced Retail/Customer Facing environment.
• Passionate about retail and hold a good understanding of the latest trends and our competitors.
• Previous experience of coaching and mentoring individuals.
• Strong communication skills.
• Strong attention to detail and ability to maintain high standards on the shop floor.
• Promote JD Group values to internal and external stakeholders.

• Monthly discretionary bonus schemes.
• Company discount of 25% off a large number of products in-store and online.
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform.
• Access to counselling services, digital health and well-being advice.
• Health cash plans.
• Wide range of internal development courses to support personal and professional development.
• Access to apprenticeships and accredited qualifications.
• Discounted Gym memberships at JD Gyms.
• Access to colleague networks to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them amazing benefits including staff discount and personal development opportunities.