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- Tasks: Lead and manage the performance and security of our network infrastructure.
- Company: Join JD Sports, a leading retailer with a dynamic work environment.
- Benefits: Competitive salary, on-call allowance, and opportunities for professional growth.
- Other info: Exciting chance to work with cutting-edge technology and make a real impact.
- Why this job: Be the technical authority in a fast-paced, innovative retail setting.
- Qualifications: Strong technical knowledge of network systems and incident management experience.
The predicted salary is between 60000 - 80000 £ per year.
The Network Service Owner is accountable for the end‑to‑end performance, stability, security and governance of the organisation's network infrastructure. This senior technical role bridges hands‑on engineering expertise with service ownership responsibilities. The postholder will lead network incident response, set and prioritise BAU activity, manage risk and performance reporting, and act as the primary escalation point for all network‑related matters across the business.
Technical Ownership
- Maintain deep technical knowledge of the organisation's network estate, including LAN, WAN, SD‑WAN, wireless, firewalls, DNS, DHCP, proxies and cloud networking.
- Provide technical direction and standards for network architecture, configuration and change.
- Review and approve significant network changes, ensuring alignment with security and resilience requirements.
- Act as the most senior technical escalation point for complex network issues.
- Maintain up‑to‑date network documentation, topology diagrams and configuration records.
BAU Prioritisation & Service Management
- Own and manage the network BAU queue, setting priorities in line with business impact and risk.
- Ensure day‑to‑day network operations are delivered to agreed service levels and that the team has clear direction on workload.
- Define and maintain operational runbooks, procedures and standards.
- Manage vendor and partner relationships relevant to network services, including ISPs, hardware vendors and managed service providers.
- Oversee lifecycle management of network hardware and software, including patching, firmware and end‑of‑life planning.
- Lead the response to all major network incidents, acting as the technical authority and single point of accountability during live incidents.
- Ensure timely diagnosis, escalation and resolution, with clear communication to stakeholders throughout.
- Produce post‑incident reviews (PIRs) with root cause analysis and remediation actions, and track through to completion.
- Feed into the wider organisational Incident Response process, ensuring network‑related incidents are appropriately classified, logged and reported.
- Participate in and support Cyber Incident Response where network forensics or containment activity is required.
On‑Call
- Participate in a rotational on‑call rota, providing out‑of‑hours cover for critical network incidents.
- Respond within agreed SLAs to on‑call alerts and escalations.
- On‑call participation is remunerated in line with the organisation's on‑call allowance policy.
Network Service Owner employer: JD Group Plc
Contact Detail:
JD Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Service Owner
✨Tip Number 1
Network Service Owner roles are all about showcasing your technical prowess. Make sure you brush up on your knowledge of LAN, WAN, and cloud networking before any interviews. We want to see you confidently discuss your hands-on experience with network infrastructure!
✨Tip Number 2
When you're prepping for interviews, think about real-life scenarios where you've led incident responses or managed network changes. We love hearing about how you tackled challenges and what the outcomes were. Bring those stories to the table!
✨Tip Number 3
Don’t forget to research JD Sports and their network operations! Understanding their business impact and how your role fits in can really set you apart. We recommend checking out their website for insights and recent news.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate candidates who are ready to take on the challenge of managing our network services.
We think you need these skills to ace Network Service Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Service Owner role. Highlight your technical expertise in network infrastructure and any relevant experience you have with LAN, WAN, and cloud networking. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed network incidents or improved service delivery in the past. We love a good story that showcases your skills!
Showcase Your Problem-Solving Skills: In your application, don't forget to highlight your problem-solving abilities. Talk about times when you've tackled complex network issues or led incident responses. We’re keen on seeing how you handle challenges and keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at JD Group Plc
✨Know Your Network Inside Out
Make sure you brush up on your technical knowledge of network infrastructures, including LAN, WAN, and SD-WAN. Be prepared to discuss specific technologies and how they relate to JD Sports' operations, as this will show your expertise and confidence in the role.
✨Demonstrate Incident Management Skills
Think of examples from your past experiences where you've successfully managed network incidents. Be ready to explain your approach to diagnosing issues, communicating with stakeholders, and ensuring timely resolutions. This will highlight your ability to lead during critical situations.
✨Showcase Your Leadership Qualities
As a Network Service Owner, you'll need to manage teams and set priorities. Prepare to discuss how you've led teams in the past, particularly in high-pressure environments. Share specific instances where your leadership made a difference in achieving service levels or resolving complex issues.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about their network strategy, team dynamics, or future projects. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.