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- Tasks: Lead projects to enhance customer engagement across multiple retail channels.
- Company: A top omni-channel retailer focused on customer experience.
- Benefits: Competitive salary, great employee benefits, and a permanent position.
- Why this job: Make a real difference in customer journeys and drive impactful improvements.
- Qualifications: Strong project management, analytical skills, and communication abilities required.
- Other info: Join a dynamic team in Greater Manchester with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading omni-channel retailer is seeking a Customer Experience Executive to enhance customer engagement and oversee improvement projects. The successfully hired candidate will be responsible for managing initiatives that improve the customer journey across various retail touchpoints.
Strong project management skills, analytical capabilities, and excellent communication are essential. Candidates should be adept at utilizing customer care software and possess a solid understanding of omni-channel retail operations.
This permanent position based in Greater Manchester offers a competitive salary and employee benefits.
Customer Experience Project Lead – Omni-Channel in Manchester employer: JD Group Plc
Contact Detail:
JD Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Project Lead – Omni-Channel in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the omni-channel retail space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your project management skills! When you get the chance to speak with potential employers, share specific examples of how you've successfully managed projects in the past. This will demonstrate your capability to enhance customer engagement effectively.
✨Tip Number 3
Be prepared for the interview! Research the company’s omni-channel strategies and think about how you can contribute to improving their customer journey. Tailor your responses to show that you understand their operations and can bring value.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're genuinely interested in being part of our team, which is always a bonus!
We think you need these skills to ace Customer Experience Project Lead – Omni-Channel in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your project management skills and experience in omni-channel retail. We want to see how you've improved customer journeys in previous roles, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer engagement and how your analytical skills can contribute to our team. Keep it engaging and relevant to the role.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you’ve effectively communicated with customers or stakeholders in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at JD Group Plc
✨Know Your Omni-Channel Stuff
Make sure you understand what omni-channel retail really means. Brush up on how different touchpoints work together to create a seamless customer experience. Being able to discuss specific examples of successful omni-channel strategies will show that you’re the right fit for the role.
✨Show Off Your Project Management Skills
Prepare to talk about your project management experience in detail. Think of specific projects where you improved customer engagement or streamlined processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical capabilities.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery. Remember, it’s not just what you say, but how you say it that counts!
✨Familiarise Yourself with Customer Care Software
Research the customer care software commonly used in the industry. If you have experience with specific tools, be ready to discuss how you’ve used them to enhance customer journeys. Showing that you’re tech-savvy will definitely give you an edge.
