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- Tasks: Lead a dynamic team to achieve sales targets and deliver exceptional customer service.
- Company: Join JD Sports, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Enjoy a 25% discount, bonuses, health plans, and career development opportunities.
- Why this job: Be part of a vibrant team and make a real impact in retail.
- Qualifications: Previous management experience in retail and a passion for customer service.
- Other info: Opportunities for personal growth and community engagement through JD Foundation.
The predicted salary is between 28800 - 43200 £ per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.
Responsibilities- Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive store sales through effective merchandising, stock replenishment & team motivation.
- Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
- Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to colleagues to improve performance.
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Assist in keeping operational costs within the allocated budget.
- Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Proven track record of achieving and exceeding sales targets and KPI’s.
- Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
- Promote JD Group values to internal and external stakeholders.
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from over --- retailers through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
Senior Floor Manager in Dartford employer: JD Group Plc
Contact Detail:
JD Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Floor Manager in Dartford
✨Tip Number 1
Get to know the company inside out! Research JD Sports, their values, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining JD Sports and ready to take the next step in your career.
We think you need these skills to ace Senior Floor Manager in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Floor Manager role. Highlight your previous supervisory experience and any achievements in sales or customer service that align with what JD Sports is looking for.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for retail and your understanding of the latest trends. Use it to showcase how your skills and experiences make you the perfect fit for the team at JD Sports.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership abilities. Talk about how you've mentored and developed team members in the past, as this is key for the Senior Floor Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining the JD Sports family!
How to prepare for a job interview at JD Group Plc
✨Know Your Numbers
As a Senior Floor Manager, you'll need to be on top of your KPIs. Before the interview, brush up on key metrics like sales targets, conversion rates, and stock accuracy. Be ready to discuss how you've driven these numbers in your previous roles.
✨Showcase Your Leadership Style
This role is all about leading a team, so think about your leadership style and how it aligns with JD Sports' values. Prepare examples of how you've motivated and developed your team in the past, and be ready to share specific success stories.
✨Customer Service is Key
JD Sports prides itself on exceptional customer service. Think of instances where you've gone above and beyond for customers. Be prepared to discuss how you handle complaints and ensure customer satisfaction, as this will be crucial in your role.
✨Stay Current with Trends
Being passionate about retail means staying updated on the latest trends and competitors. Research current sports fashion trends and be ready to discuss how they could impact sales strategies at JD Sports. This shows you're proactive and engaged with the industry.
