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- Tasks: Lead workforce planning and optimise staffing for logistics operations in Luton.
- Company: JD Logistics is a tech-driven leader in supply chain solutions, part of JD.com.
- Benefits: Enjoy competitive pay, flexible schedules, and opportunities for professional growth.
- Why this job: Join a dynamic team focused on innovation and employee satisfaction in a fast-paced environment.
- Qualifications: Bachelor's degree and 3+ years in workforce management, preferably in logistics.
- Other info: Experience with data analytics tools and workforce planning software is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview: JD Logistics, a subsidiary of JD.com, is a leading technology-driven supply chain and logistics service provider. We deliver integrated solutions across warehousing, transportation, and last-mile delivery to empower businesses with speed, reliability, and efficiency. At JD Logistics, we believe our people are the driving force behind our innovation and operational excellence.
Position Summary: We are seeking a strategic and data-driven Workforce Manager to oversee workforce planning and labor optimization across our logistics operations, based in our Luton location. This role will be instrumental in ensuring staffing levels align with operational demand while maintaining high service levels, cost efficiency, and employee satisfaction.
Key Responsibilities:
- Workforce Planning & Forecasting: Analyze historical data and operational trends to forecast short- and long-term labor needs. Collaborate with operations and HR teams to develop shift schedules, headcount plans, and hiring targets.
- Scheduling & Optimization: Create and manage efficient employee rosters across multiple sites or warehouses. Monitor real-time attendance and workforce utilization, adjusting resources as needed to meet service-level agreements (SLAs).
- Performance Management: Track key workforce metrics such as productivity, absenteeism, and turnover rates. Recommend and implement strategies to enhance workforce performance and reduce overtime or idle time.
- Cross-Functional Collaboration: Partner with operations, recruitment, training, and finance teams to align labor resources with business objectives. Support onboarding and cross-training initiatives to improve workforce flexibility.
- Systems & Tools: Utilize workforce management systems (WMS/WFM software) and data analytics tools to streamline scheduling and reporting. Lead or support automation and digital transformation initiatives related to workforce operations.
Requirements:
- Bachelor’s degree in Business, Logistics, Human Resources, or related field.
- 3+ years of experience in workforce management, preferably in logistics, warehousing, or manufacturing environments.
- Strong analytical and forecasting skills; proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
- Familiarity with workforce planning software (e.g., Kronos, Reflexis, Workday, Blue Yonder).
- Excellent communication, organizational, and problem-solving abilities.
- Ability to thrive in a fast-paced, high-volume, and dynamic environment.
Preferred Qualifications:
- Experience in an e-commerce or high-growth logistics environment.
- Knowledge of labor laws and compliance practices related to shift scheduling and employee contracts.
- Lean or Six Sigma certification is a plus.
Workforce Manager employer: JD.COM
Contact Detail:
JD.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Manager
✨Tip Number 1
Familiarise yourself with the latest trends in workforce management, especially in logistics. Understanding how data analytics and forecasting can optimise staffing will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the logistics and workforce management sectors. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Brush up on your skills with workforce management systems like Kronos or Workday. Being able to demonstrate proficiency in these tools during your interview will show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed workforce planning and optimisation in previous roles. Highlighting your achievements will help you stand out as a candidate who can deliver results.
We think you need these skills to ace Workforce Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Workforce Manager position. Tailor your application to highlight relevant experience in workforce management, logistics, and data analysis.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in workforce planning, scheduling, and performance management. Use specific examples that demonstrate your analytical skills and familiarity with workforce management systems.
Showcase Your Skills: Make sure to mention your proficiency in tools like Excel, Power BI, or any workforce planning software you have used. Highlight any certifications, such as Lean or Six Sigma, that could set you apart from other candidates.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Discuss how your strategic approach can contribute to JD Logistics' operational excellence and employee satisfaction.
How to prepare for a job interview at JD.COM
✨Showcase Your Analytical Skills
As a Workforce Manager, you'll need to demonstrate strong analytical abilities. Be prepared to discuss specific examples of how you've used data to forecast labour needs or optimise workforce performance in previous roles.
✨Familiarise Yourself with Relevant Tools
Make sure you know your way around workforce management systems and data analytics tools. If you've worked with software like Kronos or Power BI, mention it during the interview to show you're ready to hit the ground running.
✨Emphasise Collaboration Experience
This role requires cross-functional collaboration, so highlight your experience working with different teams. Share examples of how you've partnered with HR, operations, or finance to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in workforce planning or scheduling and how you resolved them, as this will showcase your ability to thrive in a dynamic environment.
