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- Tasks: Manage workforce planning and optimise labour across logistics operations in Luton.
- Company: JD Logistics is a tech-driven leader in supply chain and logistics solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Join a team that values data-driven decisions and employee satisfaction.
- Qualifications: Bachelor’s degree and 3+ years in workforce management, preferably in logistics.
- Other info: Experience in e-commerce or logistics is preferred; Lean/Six Sigma certification is a bonus.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview: JD Logistics, a subsidiary of JD.com, is a leading technology-driven supply chain and logistics service provider. We deliver integrated solutions across warehousing, transportation, and last-mile delivery to empower businesses with speed, reliability, and efficiency. At JD Logistics, we believe our people are the driving force behind our innovation and operational excellence.
Position Summary: We are seeking a strategic and data-driven Workforce Manager to oversee workforce planning and labor optimization across our logistics operations, based in our Luton location. This role will be instrumental in ensuring staffing levels align with operational demand while maintaining high service levels, cost efficiency, and employee satisfaction.
Key Responsibilities:
- Workforce Planning & Forecasting: Analyze historical data and operational trends to forecast short- and long-term labor needs. Collaborate with operations and HR teams to develop shift schedules, headcount plans, and hiring targets.
- Scheduling & Optimization: Create and manage efficient employee rosters across multiple sites or warehouses. Monitor real-time attendance and workforce utilization, adjusting resources as needed to meet service-level agreements (SLAs).
- Performance Management: Track key workforce metrics such as productivity, absenteeism, and turnover rates. Recommend and implement strategies to enhance workforce performance and reduce overtime or idle time.
- Cross-Functional Collaboration: Partner with operations, recruitment, training, and finance teams to align labor resources with business objectives. Support onboarding and cross-training initiatives to improve workforce flexibility.
- Systems & Tools: Utilize workforce management systems (WMS/WFM software) and data analytics tools to streamline scheduling and reporting. Lead or support automation and digital transformation initiatives related to workforce operations.
Requirements:
- Bachelor’s degree in Business, Logistics, Human Resources, or related field.
- 3+ years of experience in workforce management, preferably in logistics, warehousing, or manufacturing environments.
- Strong analytical and forecasting skills; proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
- Familiarity with workforce planning software (e.g., Kronos, Reflexis, Workday, Blue Yonder).
- Excellent communication, organizational, and problem-solving abilities.
- Ability to thrive in a fast-paced, high-volume, and dynamic environment.
Preferred Qualifications:
- Experience in an e-commerce or high-growth logistics environment.
- Knowledge of labor laws and compliance practices related to shift scheduling and employee contracts.
- Lean or Six Sigma certification is a plus.
Workforce Manager employer: JD.COM
Contact Detail:
JD.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Manager
✨Tip Number 1
Familiarise yourself with the specific workforce management systems mentioned in the job description, such as Kronos or Workday. Having hands-on experience or knowledge of these tools can set you apart during discussions.
✨Tip Number 2
Brush up on your analytical skills, especially in Excel and data visualisation tools like Power BI or Tableau. Being able to demonstrate your ability to analyse data effectively will be crucial in this role.
✨Tip Number 3
Network with professionals in the logistics and workforce management sectors. Engaging with industry peers can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 4
Prepare to discuss your experience with performance management metrics. Be ready to share examples of how you've successfully improved workforce performance in previous roles, as this will resonate well with the hiring team.
We think you need these skills to ace Workforce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workforce management, logistics, and data analysis. Use specific examples that demonstrate your ability to optimise staffing levels and improve operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and JD Logistics. Discuss how your skills align with their needs, particularly in workforce planning and performance management. Be sure to mention any familiarity with WMS/WFM software.
Highlight Analytical Skills: Since the role requires strong analytical skills, provide examples of how you've used data to make informed decisions in previous positions. Mention any tools you’ve used, like Excel or data visualisation software, to support your claims.
Showcase Collaboration Experience: Emphasise your experience working cross-functionally with teams such as HR, operations, and finance. Provide examples of successful projects where collaboration led to improved outcomes, demonstrating your ability to align labour resources with business objectives.
How to prepare for a job interview at JD.COM
✨Showcase Your Analytical Skills
As a Workforce Manager, you'll need strong analytical abilities. Be prepared to discuss specific examples of how you've used data to forecast labour needs or optimise workforce performance in previous roles.
✨Familiarise Yourself with Relevant Software
Make sure you know the workforce management systems mentioned in the job description, like Kronos or Workday. If you have experience with similar tools, be ready to explain how you used them to improve scheduling and reporting.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various teams. Prepare to share experiences where you successfully collaborated with operations, HR, or finance to align workforce resources with business objectives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Think of scenarios where you had to adjust staffing levels quickly or manage attendance issues, and be ready to explain your thought process and outcomes.
