Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage workforce planning and optimise labour across logistics operations in Luton.
- Company: Join JD Logistics, a tech-driven leader in supply chain solutions under JD.com.
- Benefits: Enjoy competitive pay, flexible schedules, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and employee satisfaction.
- Qualifications: Bachelor’s degree and 3+ years in workforce management, preferably in logistics.
- Other info: Experience with data analytics tools and workforce planning software is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview: JD Logistics, a subsidiary of JD.com, is a leading technology-driven supply chain and logistics service provider. We deliver integrated solutions across warehousing, transportation, and last-mile delivery to empower businesses with speed, reliability, and efficiency. At JD Logistics, we believe our people are the driving force behind our innovation and operational excellence.
Position Summary: We are seeking a strategic and data-driven Workforce Manager to oversee workforce planning and labor optimization across our logistics operations, based in our Luton location. This role will be instrumental in ensuring staffing levels align with operational demand while maintaining high service levels, cost efficiency, and employee satisfaction.
Key Responsibilities:
- Workforce Planning & Forecasting: Analyze historical data and operational trends to forecast short- and long-term labor needs. Collaborate with operations and HR teams to develop shift schedules, headcount plans, and hiring targets.
- Scheduling & Optimization: Create and manage efficient employee rosters across multiple sites or warehouses. Monitor real-time attendance and workforce utilization, adjusting resources as needed to meet service-level agreements (SLAs).
- Performance Management: Track key workforce metrics such as productivity, absenteeism, and turnover rates. Recommend and implement strategies to enhance workforce performance and reduce overtime or idle time.
- Cross-Functional Collaboration: Partner with operations, recruitment, training, and finance teams to align labor resources with business objectives. Support onboarding and cross-training initiatives to improve workforce flexibility.
- Systems & Tools: Utilize workforce management systems (WMS/WFM software) and data analytics tools to streamline scheduling and reporting. Lead or support automation and digital transformation initiatives related to workforce operations.
Requirements:
- Bachelor’s degree in Business, Logistics, Human Resources, or related field.
- 3+ years of experience in workforce management, preferably in logistics, warehousing, or manufacturing environments.
- Strong analytical and forecasting skills; proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
- Familiarity with workforce planning software (e.g., Kronos, Reflexis, Workday, Blue Yonder).
- Excellent communication, organizational, and problem-solving abilities.
- Ability to thrive in a fast-paced, high-volume, and dynamic environment.
Preferred Qualifications:
- Experience in an e-commerce or high-growth logistics environment.
- Knowledge of labor laws and compliance practices related to shift scheduling and employee contracts.
- Lean or Six Sigma certification is a plus.
Contact Detail:
JD.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Manager
✨Tip Number 1
Familiarise yourself with the latest trends in workforce management, especially within logistics. Understanding how data analytics and forecasting can optimise staffing will show your strategic thinking during interviews.
✨Tip Number 2
Network with professionals in the logistics and supply chain industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Workforce Manager position.
✨Tip Number 3
Brush up on your knowledge of workforce management systems like Kronos or Workday. Being able to discuss your experience or familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed workforce planning or optimisation in previous roles. Real-life scenarios demonstrating your analytical skills and problem-solving abilities will resonate well with the hiring team.
We think you need these skills to ace Workforce Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Workforce Manager position. Tailor your application to highlight relevant experience in workforce management, logistics, and data analysis.
Craft a Targeted CV: Your CV should reflect your experience in workforce planning and optimization. Use specific examples that demonstrate your analytical skills and familiarity with workforce management systems. Highlight any relevant certifications, such as Lean or Six Sigma.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with JD Logistics' goals and values, particularly in terms of innovation and operational excellence. Be sure to mention your experience in fast-paced environments.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at JD.COM
✨Know Your Numbers
As a Workforce Manager, you'll need to demonstrate strong analytical skills. Be prepared to discuss how you've used data to forecast labour needs in previous roles. Bring examples of metrics you've tracked and how they influenced your decision-making.
✨Showcase Your Collaboration Skills
This role requires cross-functional collaboration. Think of specific instances where you've worked with HR, operations, or finance teams to achieve a common goal. Highlight your communication style and how you ensure alignment across departments.
✨Familiarise Yourself with Relevant Tools
JD Logistics values proficiency in workforce management systems. Brush up on the software mentioned in the job description, like Kronos or Power BI. If you have experience with similar tools, be ready to discuss how you've used them to optimise workforce planning.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time situations. Prepare scenarios where you've had to adjust staffing levels quickly due to unexpected changes. Discuss your thought process and the outcomes of your decisions.
