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For Companies At a Glance
- Tasks: Lead daily operations of reverse logistics, managing returns, repairs, and recycling.
- Company: Join Jingdong Logistics, a global leader in smart supply chain solutions with cutting-edge technology.
- Benefits: Enjoy competitive salary, performance bonuses, career growth, and ongoing training in a tech-driven environment.
- Why this job: Be part of a dynamic team focused on efficiency and innovation in logistics while making a real impact.
- Qualifications: 2+ years in warehouse/logistics supervision; strong understanding of reverse supply chain processes required.
- Other info: Flexibility for various shifts, including weekends, is essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About Jingdong Logistics
Jingdong Logistics, a subsidiary of JD.com, is a global leader in smart supply chain solutions. Known for our advanced technology, automation, and commitment to efficiency, we provide world-class logistics services to both JD and external clients. Our UK operations continue to expand, supporting the growing demand for seamless, tech-driven logistics across Europe.
Job Purpose
As a Reverse Warehouse Supervisor, you will lead and manage the daily operations of the reverse logistics function at our Milton Keynes distribution centre. This includes overseeing product returns, repairs, refurbishments, repackaging, and recycling, while ensuring process efficiency, inventory accuracy, and high-quality service standards.
Key Responsibilities
- Team Leadership: Supervise, coach, and develop a team of reverse logistics operatives to meet performance and productivity targets.
- Process Management: Oversee return workflows including customer returns, supplier returns, damaged goods, quality inspections, refurbishments, and re-stocking.
- Inventory Control: Ensure accurate data entry and tracking of returned inventory in the warehouse management system (WMS).
- Compliance & Quality: Maintain adherence to JD Logistics’ standard operating procedures (SOPs), quality checks, health & safety, and environmental regulations.
- Continuous Improvement: Identify opportunities for process optimization, automation, and cost-saving initiatives in the reverse supply chain.
- Reporting: Provide daily/weekly reporting on returns volumes, team performance, and operational KPIs to management.
- Cross-Functional Collaboration: Work closely with customer service, transport, IT, and procurement teams to resolve issues related to returns and reverse flows.
Requirements
- Proven experience in warehouse or logistics operations, with at least 2 years in a supervisory or team lead role (reverse logistics preferred).
- Strong understanding of reverse supply chain processes (returns, refurbishments, repackaging, etc.).
- Familiarity with warehouse management systems (WMS) and Microsoft Office (Excel, Word).
- Excellent organizational, problem-solving, and communication skills.
- Ability to lead and motivate a team in a fast-paced environment.
- Understanding of lean principles or continuous improvement methodologies is an advantage.
- Flexibility to work various shifts, including weekends and peak periods.
What We Offer
- A competitive salary and performance-related bonuses
- Opportunities for career growth in a fast-growing global logistics leader
- Ongoing training and professional development
- A dynamic and tech-driven work environment
Warehouse Supervisor - Reverse Logistics employer: JD.COM
Contact Detail:
JD.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Supervisor - Reverse Logistics
✨Tip Number 1
Familiarise yourself with reverse logistics processes. Understanding the nuances of returns, refurbishments, and inventory control will give you an edge during interviews. Be ready to discuss specific examples from your past experience that demonstrate your expertise in these areas.
✨Tip Number 2
Highlight your leadership skills. As a Warehouse Supervisor, you'll need to manage a team effectively. Prepare to share instances where you've successfully led a team, resolved conflicts, or improved team performance in a fast-paced environment.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss how you've identified inefficiencies in previous roles and implemented solutions. This will demonstrate your proactive approach to continuous improvement, which is crucial for this position.
✨Tip Number 4
Network within the logistics industry. Connect with professionals on platforms like LinkedIn who work in reverse logistics or at Jingdong Logistics. Engaging with them can provide insights into the company culture and may even lead to referrals.
We think you need these skills to ace Warehouse Supervisor - Reverse Logistics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warehouse or logistics operations, especially any supervisory roles. Emphasise your understanding of reverse supply chain processes and any familiarity with warehouse management systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led teams or improved processes in previous positions, particularly in reverse logistics.
Highlight Key Skills: Clearly outline your organisational, problem-solving, and communication skills in your application. Provide examples of how you've motivated teams in fast-paced environments and any experience with continuous improvement methodologies.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in logistics operations.
How to prepare for a job interview at JD.COM
✨Showcase Your Leadership Skills
As a Warehouse Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experience where you successfully managed a team, resolved conflicts, or improved performance.
✨Understand Reverse Logistics Processes
Familiarise yourself with the key processes involved in reverse logistics, such as returns, refurbishments, and inventory control. Be ready to discuss how you've handled these processes in previous roles and any improvements you've implemented.
✨Highlight Your Problem-Solving Abilities
In a fast-paced environment, problem-solving is crucial. Think of specific challenges you've faced in logistics and how you overcame them. This will show your potential employer that you're capable of handling the demands of the role.
✨Prepare for Questions on Compliance and Quality
Since maintaining compliance with SOPs and quality standards is vital, be prepared to discuss your understanding of health and safety regulations and how you've ensured quality in your previous roles. This will demonstrate your commitment to operational excellence.
