At a Glance
- Tasks: Lead marketplace governance strategies and build a trusted ecosystem for sellers.
- Company: Join Joybuy, a dynamic retail platform backed by JD.com, shaping the future of e-commerce.
- Benefits: Competitive salary, great office locations, and a supportive culture for career growth.
- Other info: Be part of a fast-expanding international business with excellent career opportunities.
- Why this job: Make a real impact in cross-border e-commerce while working with talented teams.
- Qualifications: Bachelor's degree and 8+ years in Marketplace Governance or related fields.
The predicted salary is between 40500 - 49500 £ per year.
Joybuy is JD. com’s dedicated retail platform for Europe, offering products across a wide range of categories.
Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset.
Backed by JD. com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable.
If you’re ready to make a difference, bring your talent and grow with us.
Don’t just buy, Joybuy.
Learn more about who we are and what we do: https://about. joybuy. com/about/ What We Offer Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce.
You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value.
With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.
About the Role In this role, you will be responsible for building a healthy, trusted, and scalable marketplace ecosystem by developing governance strategies, policies, and operational frameworks across the entire seller lifecycle.
Working closely with Product, Operations, Compliance, Risk, Customer Service, Supply Chain, and regional business teams, you'll play a key role in supporting Joybuy's continued expansion across Europe.
Responsibilities Lead the overall marketplace governance strategy, building a trusted, healthy, and sustainable marketplace ecosystem that supports long-term business growth.
Design and continuously optimize end-to-end governance frameworks covering the entire seller lifecycle, including seller onboarding, product quality, transactions, fulfillment, after-sales, and policy enforcement.
Develop governance policies and operational strategies across merchant management, product quality, pricing, fulfillment performance, customer experience, and seller compliance to improve overall marketplace quality.
Establish governance mechanisms to proactively identify, monitor, and mitigate marketplace risks, including fraud, abusive behaviors, policy violations, counterfeit products, and low‑quality supply.
Build a data‑driven governance framework by defining governance KPIs, monitoring marketplace health, and continuously optimizing governance strategies based on business performance and customer insights.
Research global marketplace governance best practices and continuously evolve governance frameworks to support business growth while meeting local market and regulatory requirements across Europe.
Partner closely with Product, Operations, Compliance, Legal, Risk, Customer Service, Supply Chain, and regional business teams to drive key governance initiatives and improve operational excellence.
Balance business growth, seller success, customer experience, and risk management to ensure the long-term health and sustainability of the marketplace ecosystem.
Build and lead a high‑performing governance team, developing governance methodologies, best practices, and organizational capabilities to support international business growth.
Qualifications Bachelor's degree or above. 8+ years of experience in Marketplace Governance, Marketplace Operations, Seller Operations, Trust
Wanted: Head of Marketplace Governance employer: JD.COM
JD.COM is an exceptional employer that prioritises professional growth and inclusivity within its overseas e-commerce team. With a focus on innovation in algorithm architecture, employees benefit from competitive salaries, a supportive work culture, and opportunities to engage in cutting-edge projects that enhance their skills in real-time data processing and microservices.
