What You'll Do
1. Capacity Planning & Strategy
- B2B Capacity Planning – Design and oversee the overall capacity framework for the European B2B business, including building a robust carrier pool, optimizing capacity mix, and maintaining strategic reserve resources to support business growth.
- Carrier Sourcing – Identify, evaluate, and onboard high-quality B2B carriers; develop a diversified supplier ecosystem to secure stable and flexible capacity supply.
2. Dispatch & Execution
- Dynamic Dispatching – Allocate and adjust capacity resources in real time based on order demand, ensuring on‑time performance and consistently high delivery quality.
3. Carrier Performance & Relationship Management
- Performance Evaluation – Establish and enforce a comprehensive carrier scorecard (covering transit time, damage rate, successful delivery rate, etc.) to drive continuous improvement in service quality and reliability.
- Relationship Stewardship – Cultivate long‑term partnerships with key B2B carriers through regular performance reviews and strategic business dialogues, expanding both the depth and breadth of collaboration.
4. Cost Management
- Cost Control – Oversee end‑to‑end capacity cost accounting, analysis, and optimization; actively participate in carrier rate negotiations and benchmarking to secure competitive pricing.
- Efficiency & Savings – Drive cost reduction initiatives through lane optimization, load factor improvement, capacity structure refinement, and other data‑driven measures.
5. Data Analytics & Process Excellence
- Performance Monitoring – Track and analyze key operational metrics (load factor, on‑time rate, cost per unit, etc.); produce actionable reports and lead improvement projects based on insights.
- Process Optimization – Streamline B2B capacity workflows, identify bottlenecks, and champion standardized, fine‑grained operations, while driving system digitalization and automation to enhance overall efficiency.
About You
- Industry experience: 5 years and above
- Job experience: 3 years and above
- Education: Bachelor's degree and above
- Language: Fluent in Chinese and English
- Professional skills: Proficient in the overall operation and compliance risk control of cross-border B2B transportation, able to accurately meet B-end needs, coordinate internal and external resources, achieve cost reduction and efficiency improvement through data optimization, and efficiently solve various operational problems in European logistics
Transportation Operations Manager employer: JD.COM
JD.COM is an exceptional employer that prioritises professional growth and inclusivity within its overseas e-commerce team. With a focus on innovation in algorithm architecture, employees benefit from competitive salaries, a supportive work culture, and opportunities to engage in cutting-edge projects that enhance their skills in real-time data processing and microservices.
