At a Glance
- Tasks: Lead marketplace governance strategies and build a trusted ecosystem for sellers and customers.
- Company: Join Joybuy, a dynamic retail platform backed by JD.com, shaping the future of e-commerce.
- Benefits: Competitive salary, great office locations, and a supportive culture for career growth.
- Other info: Opportunity to work in a fast-expanding international business with excellent career prospects.
- Why this job: Make a real impact in cross-border e-commerce while collaborating with talented teams.
- Qualifications: 8+ years in Marketplace Governance or related fields, strong analytical and leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
About the job
Who We Are
Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy.
Learn more about who we are and what we do: https://about.joybuy.com/about/
What We Offer
Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.
About the Role
In this role, you will be responsible for building a healthy, trusted, and scalable marketplace ecosystem by developing governance strategies, policies, and operational frameworks across the entire seller lifecycle. Working closely with Product, Operations, Compliance, Risk, Customer Service, Supply Chain, and regional business teams, you'll play a key role in supporting Joybuy's continued expansion across Europe.
Responsibilities
- Lead the overall marketplace governance strategy, building a trusted, healthy, and sustainable marketplace ecosystem that supports long-term business growth.
- Design and continuously optimize end-to-end governance frameworks covering the entire seller lifecycle, including seller onboarding, product quality, transactions, fulfillment, after-sales, and policy enforcement.
- Develop governance policies and operational strategies across merchant management, product quality, pricing, fulfillment performance, customer experience, and seller compliance to improve overall marketplace quality.
- Establish governance mechanisms to proactively identify, monitor, and mitigate marketplace risks, including fraud, abusive behaviors, policy violations, counterfeit products, and low-quality supply.
- Build a data-driven governance framework by defining governance KPIs, monitoring marketplace health, and continuously optimizing governance strategies based on business performance and customer insights.
- Research global marketplace governance best practices and continuously evolve governance frameworks to support business growth while meeting local market and regulatory requirements across Europe.
- Partner closely with Product, Operations, Compliance, Legal, Risk, Customer Service, Supply Chain, and regional business teams to drive key governance initiatives and improve operational excellence.
- Balance business growth, seller success, customer experience, and risk management to ensure the long-term health and sustainability of the marketplace ecosystem.
- Build and lead a high-performing governance team, developing governance methodologies, best practices, and organizational capabilities to support international business growth.
Qualifications
- Bachelor's degree or above.
- 8+ years of experience in Marketplace Governance, Marketplace Operations, Seller Operations, Trust & Safety, Risk Management, or related functions within a large-scale e-commerce platform.
- Strong understanding of marketplace business models, with hands-on experience in seller governance, product governance, platform operations, or marketplace ecosystem management.
- Experience with leading e-commerce marketplaces is highly preferred.
- Strong analytical mindset with the ability to translate data into governance strategies and operational improvements.
- Proven ability to lead cross-functional initiatives and influence stakeholders across Product, Operations, Engineering, Compliance, Legal, and Business teams.
- Excellent communication and stakeholder management skills in a fast-paced, international environment.
- Strong cross-cultural communication skills, with the ability to bridge Chinese and European business practices and drive effective collaboration across global teams.
- Fluent in English. Mandarin is a plus.
Head of Marketplace Governance in Slough employer: JD.COM
JD.COM is an exceptional employer that prioritises professional growth and inclusivity within its overseas e-commerce team. With a focus on innovation in algorithm architecture, employees benefit from competitive salaries, a supportive work culture, and opportunities to engage in cutting-edge projects that enhance their skills in real-time data processing and microservices.
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We think this is how you could land Head of Marketplace Governance in Slough
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We think you need these skills to ace Head of Marketplace Governance in Slough
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at JD.COM, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with JD.COM's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
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How to prepare for a job interview at JD.COM
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that JD.COM uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
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Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at JD.COM. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
