JD.com, a cross-border e-commerce leader, is hiring a Manager to own our BPO partner network supporting marketplace sellers. You will govern vendor performance, lead training and quality programs, and manage escalation processes across teams in a fast-paced environment.
Based in London, the role requires 7+ years in BPO/vendor management, strong stakeholder skills, and fluency in English. Familiarity with Excel, SQL, BI tools, Salesforce Service Cloud and Zendesk is preferred.
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Senior BPO Vendor Management & Quality Lead employer: JD.COM
JD.com is an exceptional employer that prioritises employee growth and development within a dynamic and collaborative work culture. Located in Milton Keynes, you will have the opportunity to work alongside senior leadership in shaping impactful HR strategies for our expanding logistics operations, all while enjoying a supportive environment that values integrity and inclusion.
