At a Glance
- Tasks: Drive process improvements and optimise logistics through data analysis and collaboration.
- Company: Join JD.com, a global leader in technology and supply chain solutions.
- Benefits: Competitive salary, great location, and a supportive culture focused on your growth.
- Other info: Diverse and inclusive workplace with global project opportunities.
- Why this job: Make a real impact in logistics while working with innovative teams worldwide.
- Qualifications: Bachelor's degree, 5+ years in logistics, and strong problem-solving skills required.
The predicted salary is between 40500 - 49500 £ per year.
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
What You'll Do
- Driving cost optimization, efficiency improvements, and process streamlining through data analysis
- Optimization and standardization of in-station processes such as receiving, sortation, route planning and loading
- Creation of SOPs, workflows and work instructions
- Definition and scoping of system requirements and cooperation with tech teams for system functionalities and design
- Creation of reports measuring performance and quality
- Creation of training material and train the trainer sessions
- Lead root cause analysis (using Lean, 5S or similar tools) to resolve performance gaps in relevant In Station KPIs
- Collaborate with stations' teams to capture challenges and promote process changes
- Drive a culture of continuous improvement by training frontline leaders on lean principles
- Create and implement routines and mechanisms to drive improvement in the delivery stations
About You
- Bachelor's degree or higher; 5+ years of experience in the logistics and delivery/distribution industry
- Preferably retail/e-commerce background
- Experience in process optimization, creation of SOPs
- Six Sigma experience is a plus
- Fluent English, which can be used as a working language; German or French proficiency preferred
- Excellent communication and coordination skills, as well as the ability to implement systems
- Strong problem-solving skills, strong analytical skills
- Advanced Excel Improvement experience driven by BPMN tools
- The preferred base locations are Oberhausen, Munich, and Berlin; however, applications for other cities in Germany are also welcome
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us. At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Process Improvement Manager-Last Mile Delivery employer: JD.COM
JD.COM is an exceptional employer that prioritises professional growth and inclusivity within its overseas e-commerce team. With a focus on innovation in algorithm architecture, employees benefit from competitive salaries, a supportive work culture, and opportunities to engage in cutting-edge projects that enhance their skills in real-time data processing and microservices.
