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For Companies At a Glance
- Tasks: Join our team to coordinate operations and enhance efficiency across various warehouses.
- Company: Be part of a dynamic company focused on operational excellence and teamwork.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: This role offers hands-on experience in project management and cross-functional collaboration.
- Qualifications: A Bachelor's degree is preferred, but exceptional experience can substitute.
- Other info: Proficiency in advanced Excel is essential for success in this role.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
岗位职责
- 跨层级协同：对接集团及洲际工作，传递计划、政策至单仓；跟进运营事项落地，同步会议信息并闭环待办任务。
- 人员能力建设：搭建岗位胜任力体系，支撑质量与经营分析；制定一线成长计划，含新员工提效、老员工跨岗认证及班组长培训。
- 月度编制规划：结合单量预测与单仓实际，制定月度人员编制，保障成本可控与效率达标。
- 用工动态调整：监控单量波动及效率变化，及时修正用工计划，平衡生产稳定与成本控制。
岗位要求
- 本科及以上学历，优秀经验者可放宽。
- 具备大促全流程经验，含人力测算、过程调整、复盘总结及日常监控。
- 成本意识强，能平衡人员规划中的成本与效率。
- 项目管控能力突出，可完成需求确认、过程监控及经验沉淀。
- 熟练运用 Excel 高级功能，包括自动运算、数据库及宏操作。
Job Responsibilities：
- Cross-level Collaboration: Coordinate with Group and Intercontinental teams, convey plans and policies to individual warehouses; follow up on operational implementation, synchronize meeting information, and close the loop on pending tasks.
- Personnel Capacity Building: Build a competency system to support quality and operational analysis; formulate frontline growth plans, including new employee efficiency improvement, cross-functional certification for veteran employees, and team leader training.
- Monthly Staffing Planning: Develop monthly staffing plans based on order volume forecasts and individual warehouse actuals to ensure cost control and meet efficiency targets.
- Dynamic Staffing Adjustment: Monitor order volume fluctuations and efficiency changes, and promptly adjust staffing plans to balance production stability and cost control.
Job Requirements：
- Bachelor's degree or above; requirements may be relaxed for those with outstanding experience.
- Experience with the entire promotion process, including manpower estimation, process adjustments, review and summary, and daily monitoring.
- Strong cost awareness and the ability to balance cost and efficiency in staffing planning.
- Excellent project management skills, capable of completing requirements confirmation, process monitoring, and experience accumulation.
- Proficient in advanced Excel functions, including automatic calculations, database operations, and macros.
Operation Support employer: JD.COM
Contact Detail:
JD.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation Support
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Operation Support role. Understanding how to coordinate with teams and manage staffing plans will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially advanced functions like macros and database operations. Being able to showcase your proficiency in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare examples of past experiences where you've successfully managed projects or improved operational efficiency. This will help you illustrate your project management skills effectively during discussions.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
We think you need these skills to ace Operation Support
Some tips for your application 🫡
Understand the Job Role: Before applying, make sure to thoroughly read the job description for the Operation Support position. Understand the key responsibilities and requirements, such as cross-level collaboration and personnel capacity building.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your project management skills, cost awareness, and proficiency in Excel, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and how your background makes you a perfect fit. Mention specific examples of your experience with staffing planning and operational analysis.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at JD.COM
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Operation Support position. Familiarise yourself with concepts like staffing planning, operational implementation, and project management. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your previous experiences that relate to the job requirements. Highlight any relevant projects you've managed, especially those involving cost control and efficiency improvements. Use specific examples to illustrate your skills and achievements.
✨Excel Skills are Key
Since proficiency in advanced Excel functions is crucial for this role, be ready to discuss your experience with Excel. You might even want to mention specific functions or tools you've used, such as macros or database operations, to show your technical expertise.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, company culture, or specific challenges the team is currently facing. It shows your interest in the role and helps you assess if it's the right fit for you.
