Cross-Border Logistics Quality Manager
What You'll Do
- Forecast Receipt & Entry: Receive, verify and enter cross-border cargo forecast information into the system; ensure key data (product name, quantity, value, shipper/consignee) is accurate and complete.
- Document Review & Follow-up: Review customs documents (commercial invoice, packing list, customs declaration, certificate of origin) for completeness, compliance and consistency; follow up on missing or abnormal documents to reduce customs delay risks.
- Customs Clearance Tracking: Monitor customs clearance progress in real time, record milestone timelines, identify exceptions (delays, inspection, detention) and escalate for resolution.
- Exception Alert & Coordination: Lead handling of customs exceptions, cargo damage/loss and last-mile delivery failures; coordinate with forwarders, customs brokers, carriers and customer service for quick closure.
- Quality Improvement & Process Optimization: Conduct root cause analysis based on exception data and complaints; identify quality risks in cross-border operations, drive SOP optimization and standardization to reduce exception and repeat-complaint rates.
About You
- Industry Experience: 5+ years
- Role Experience: 3+ years
- Education: Bachelor's degree or above
- Language: Fluent in both Chinese and English
- Professional Skills: Capable in cross-border customs operations and document review; familiar with full-chain cross-border logistics processes and customs documentation requirements; experience in logistics exception handling, quality improvement or process optimization projects preferred; strong risk identification, multi-party coordination and root cause analysis skills.
- Applications are welcome from candidates across Europe.
Cross-Border Logistics Manager in Northampton employer: JD.COM
JD.com is an exceptional employer that prioritises employee growth and development within a dynamic and collaborative work culture. Located in Milton Keynes, you will have the opportunity to work alongside senior leadership in shaping impactful HR strategies for our expanding logistics operations, all while enjoying a supportive environment that values integrity and inclusion.
