At a Glance
- Tasks: Manage third-party carriers and track logistics cases to enhance customer experience.
- Company: Join JD Logistics, a leader in tech-driven supply chain solutions.
- Benefits: Competitive salary, great locations, and a supportive culture focused on growth.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Shape the future of logistics with innovative technology and meaningful challenges.
- Qualifications: College diploma preferred; experience in logistics or carrier management is a plus.
The predicted salary is between 30000 - 40000 € per year.
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Purpose
The 3PL Carrier Operations Coordinator is responsible for supporting the day-to-day management of third-party carriers, with a primary focus on tracking and closing outstanding forward and reverse logistics cases. This role is expected to monitor shipment status, identify orders that have not been fully closed in the system or operationally, follow up with carriers and internal stakeholders, and drive issues through to resolution. The aim is to improve operational visibility, exception handling efficiency, and overall customer experience.
Key Responsibilities
- Forward Shipment Exception Tracking
- Missing first scan / delayed first scan
- Tracking not updated
- Delivery exceptions
- Failed delivery attempts
- Delayed delivery
- Proof of delivery or status inconsistencies
- Orders operationally completed but not system-closed
- Reverse Logistics Exception Tracking
- Customer drop-off completed but no further tracking movement
- Return parcel delayed in transit
- Return not received by warehouse within expected timeline
- Parcel received physically but not closed in system
- Return cases requiring confirmation before refund or further processing
- Exception Escalation and Follow-up
- Identify cases that require escalation, such as repeated carrier delays, unresponsive carriers, suspected loss, damage, delivery disputes, or recurring service failures
- Escalate issues in a timely manner and support the collection of relevant case details for further action, including service review, accountability tracking or claims support where applicable
- Daily Tracker and Data Maintenance
- Maintain accurate logs and trackers for outstanding cases, including issue type, ageing, action taken, owner, latest status and closure result
- Prepare regular reports or summaries on open cases, ageing exceptions and closure progress to support daily operational management
- Cross-functional Coordination
- Work closely with Customer Experience, Warehouse, Transport, Retail, After-sales and other relevant teams to align on shipment status, exception handling and closure outcome
- Ensure information is communicated clearly and consistently to avoid duplicated effort or missed follow-up
- SOP Compliance and Process Improvement Support
- Follow existing standard operating procedures for exception handling and case follow-up
- Provide feedback on recurring issues and process gaps, and support continuous improvement in carrier management, exception tracking and case closure processes
Requirements
- College diploma or above; degree in Logistics, Supply Chain, Business Administration, E-commerce or a related field is preferred
- Previous experience in logistics operations, carrier management, transport exception handling, after-sales support or e-commerce fulfilment is preferred
- Strong sense of ownership and follow-through, with the ability to keep chasing issues until closure
- Good communication and coordination skills, with the ability to work effectively with both external carriers and internal teams
- Detail-oriented, with the ability to manage trackers, monitor status changes and handle a high volume of operational cases
- Good Excel or spreadsheet skills for daily tracking and reporting
- Able to work in a fast-paced operational environment with a strong focus on timeliness and execution
Preferred Qualifications
- Experience working with parcel carriers such as DPD, Royal Mail, Evri, UPS or DHL
- Experience in forward delivery operations, reverse logistics or returns management
- Familiarity with shipment milestones, tracking events and common transport exception scenarios
Key Performance Indicators
- Timeliness of follow-up on open forward cases
- Timeliness of follow-up on open reverse cases
- Case closure rate
- Number of overdue outstanding cases
- Accuracy of case tracker and reporting
- Escalation timeliness for critical carrier issues
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
3PL Carrier Transport Specialist in Milton Keynes employer: JD.COM
At JINGDONG Logistics, we pride ourselves on being a forward-thinking employer that champions innovation and collaboration in the logistics sector. Our people-first culture fosters professional growth through continuous learning opportunities and a supportive environment, allowing you to tackle meaningful challenges while contributing to our global supply chain solutions. With competitive salaries and a commitment to diversity and inclusion, JD Logistics is an exceptional place to build your career in a dynamic and rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land 3PL Carrier Transport Specialist in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry, especially those who work at JD Logistics. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research JD Logistics, their operations, and recent news. Show us you’re genuinely interested and ready to contribute to our mission of enhancing customer experience.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions related to logistics and transport management. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the JD Logistics team and making an impact in the industry.
We think you need these skills to ace 3PL Carrier Transport Specialist in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Logistics:When writing your application, let your enthusiasm for logistics and supply chain shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about the role of a 3PL Carrier Transport Specialist and how it fits into the bigger picture at JD Logistics.
Tailor Your Experience:Make sure to highlight any relevant experience you have in logistics operations or carrier management. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills in tracking shipments and handling exceptions!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at JD Logistics!
How to prepare for a job interview at JD.COM
✨Know Your Logistics Inside Out
Before the interview, brush up on your knowledge of logistics operations, especially around third-party carriers. Familiarise yourself with common transport exception scenarios and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Communication Skills
Since this role involves a lot of coordination with both internal teams and external carriers, practice articulating your thoughts clearly. Prepare examples that demonstrate your ability to communicate effectively and resolve issues promptly.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. Discuss how you manage trackers and monitor status changes, as this is crucial for the role. Bring up specific instances where your meticulousness led to successful case closures.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life logistics scenarios. Think about how you would handle delayed deliveries or unresponsive carriers. Practising these scenarios will help you articulate your problem-solving skills and show your proactive approach.
