At a Glance
- Tasks: Drive sales operations for Joybuy’s UK marketplace and optimise seller performance.
- Company: Join JD.com, a global leader in technology and supply chain ecosystems.
- Benefits: Competitive salary, supportive culture, and global project opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make an impact in a fast-paced environment while shaping the future of e-commerce.
- Qualifications: Experience in sales operations or commercial analytics within e-commerce is essential.
The predicted salary is between 50000 - 65000 £ per year.
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Summary
We are seeking a Marketplace Sales Operations Manager to drive commercial performance across Joybuy’s UK marketplace. In this role, you will own the core sales operating mechanisms that enable seller growth, revenue performance, and execution excellence across the platform. You will sit at the centre of the commercial organisation, translating strategy into execution through forecasting, pipeline management, performance tracking, and incentive design. This role is ideal for a highly analytical and commercially driven operator who can build scalable sales infrastructure and drive measurable business outcomes in a fast-paced marketplace environment.
What You'll Do
- Own day-to-day sales operations for the UK marketplace, ensuring consistent execution against revenue, GMV, and performance targets.
- Develop and manage sales forecasting, target setting, and performance tracking frameworks across sellers and categories.
- Define and optimise lead identification, segmentation, and assignment processes, ensuring efficient pipeline coverage and prioritisation.
- Build and maintain performance dashboards and trackers, providing clear visibility on pipeline health, conversion, and sales productivity.
- Establish and monitor sales KPIs, driving accountability and continuous performance improvement across the commercial team.
- Design and manage sales incentive frameworks, including target setting, attribution models, and performance measurement.
- Monitor key business metrics, conduct deep-dive analyses, and identify actions to improve seller performance and overall marketplace outcomes.
- Partner with Account Management teams to drive seller growth plans, including assortment expansion, pricing optimisation, and campaign execution.
- Build and optimise sales processes and operating rhythms (weekly reviews, pipeline reviews, business performance cadences).
- Conduct competitive analysis and market benchmarking to inform commercial strategy and identify growth opportunities.
- Collaborate cross-functionally with Product, Marketing, Operations, and Customer Support to ensure alignment and execution of commercial initiatives.
About You
- Proven experience in sales operations, marketplace operations, or commercial analytics within e-commerce.
- Strong understanding of marketplace performance levers, including pricing, promotions, assortment, and conversion drivers.
- Demonstrated ability to build forecasting models, manage pipelines, and drive revenue growth through data-driven decisions.
- Experience designing sales KPIs, performance frameworks, and incentive models.
- Highly analytical, with the ability to translate complex data into clear, actionable insights.
- Structured and performance-driven, with strong attention to detail and execution discipline.
- Comfortable operating in fast-paced, high-growth environments, managing multiple stakeholders.
- Fluent in English and other European Languages preferred.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Marketplace Sales Operations Manager employer: JD.COM
At JD.com, we pride ourselves on being a forward-thinking employer that champions innovation and personal growth. Our supportive, people-first culture fosters collaboration and inclusivity, ensuring that every employee has the opportunity to thrive in a dynamic environment. With access to global projects and a commitment to professional development, working as a Marketplace Sales Operations Manager in the UK offers a unique chance to shape the future of e-commerce while enjoying a competitive salary and a vibrant workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Sales Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JD.com and understanding their marketplace operations. Be ready to discuss how your skills align with their goals, especially around sales performance and analytics.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive sales or improve processes in past roles. This will resonate well with the team at JD.com, who value data-driven decision-making.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the JD.com family.
We think you need these skills to ace Marketplace Sales Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Marketplace Sales Operations Manager role. Highlight your experience in sales operations and e-commerce, and don’t forget to showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about JD.com and how your skills can contribute to our mission. Be specific about your experience with sales forecasting and performance tracking.
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, make sure to include examples of how you've used data to drive decisions in past roles. We love candidates who can turn complex data into actionable insights!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at JD.COM
✨Know Your Numbers
As a Marketplace Sales Operations Manager, you'll need to be comfortable with data. Brush up on key metrics related to sales performance, forecasting, and KPIs. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Understand the Marketplace Landscape
Familiarise yourself with JD.com's marketplace and its competitive environment. Research their key competitors and understand what makes JD.com unique. This will help you articulate how you can contribute to their growth and success.
✨Showcase Your Analytical Skills
Prepare examples that demonstrate your analytical prowess. Think of situations where you've translated complex data into actionable insights or improved sales processes. Being able to showcase this skill will set you apart from other candidates.
✨Collaborate and Communicate
Since the role involves cross-functional collaboration, be prepared to discuss your experience working with different teams. Highlight instances where your communication skills helped align goals and drive results, especially in fast-paced environments.
