Delivery Station Supervisor in Manchester

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.

Our Global Reach: JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.

We Offer: Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team: You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Role Overview: We are seeking a proactive and hands-on Delivery Station Supervisor to take a leading role in the day-to-day running of the depot. This role is primarily focused on managing driver performance, delivering excellent customer service, and ensuring the station consistently achieves its key operational KPIs. The successful candidate will be a strong people leader who thrives in a dynamic logistics environment, prioritises safety, and drives performance through coaching, accountability, and effective operational planning.

Key Responsibilities

• Driver Team Leadership: Lead, motivate, and supervise a team of delivery drivers. Conduct daily briefings and route reviews to ensure clarity of expectations. Monitor driver performance and provide regular coaching and feedback.
• KPI Performance Management: Drive continuous improvement and accountability to consistently achieve key KPIs: First Time Delivery Success (FTDS), On Time Pick Up, Customer Complaint Rate, and Parcels Per Route (PPR).
• Customer Service Excellence: Champion a customer-first culture across the delivery team. Investigate and resolve customer issues quickly and professionally. Monitor service quality and ensure company standards are upheld.
• Operational & Warehouse Oversight: Oversee daily dispatch and return processes to ensure smooth station operations. Ensure accurate parcel scanning, sorting, and load-out procedures. Report on daily KPI results to the Last Mile leadership team.
• Health, Safety & Compliance: Promote and enforce a strong safety culture. Ensure compliance with all health & safety policies and driving regulations. Conduct safety briefings and incident investigations when required.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.