UX Designer in London

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.

Job Responsibilities

• Lead all UX process activities including discovery, design sprints, sketching, wire-framing, and service/customer mapping.
• Partner with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience.
• Collaborate with different disciplines including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business stakeholders to explore, build and deliver designs.
• Work in a start-up style environment, where iteration is encouraged and design acumen is demonstrated through design end-to-end product ownership.
• Earn trust with key partners to develop a shared vision through excellent storytelling, presentation, interpersonal and analytical skills.

Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
• 8+ years of professional UX design experience with a recent 2+ years of leading mass-market consumer web/mobile products experience in the UK retail sector.
• Ability to use both quantitative and qualitative insight to inform decision-making.
• Solid understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.
• Strong English written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.

What We Offer

• A dynamic and challenging work environment in a leading global e-commerce company.
• The opportunity to work with a diverse international team and to make a significant impact on JD.com's global presence.
• Competitive salary and benefits package, including health insurance, retirement plans, and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.