At a Glance
- Tasks: Lead operational strategy for marketplace growth and enhance seller and customer experiences.
- Company: Join JD.com, a global leader in technology and supply chain innovation.
- Benefits: Competitive salary, supportive culture, global projects, and growth opportunities.
- Other info: Diverse and inclusive workplace committed to your success.
- Why this job: Shape the future of e-commerce with a dynamic team and impactful projects.
- Qualifications: Proven leadership in marketplace operations and strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world's most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people‐first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you'll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high‐quality results in a fast‐paced, dynamic environment.
Summary
As a Business Operations Leader, you will lead the operational engine behind Joybuy's marketplace growth. You will own the end‐to‐end operational strategy, enabling sellers, country teams, and internal stakeholders to achieve their goals through best‐in‐class processes, insights, and tools. You will manage a high‐performing team responsible for sales enablement, operational workflows, analytics, and overall planning and reporting, ensuring the business runs efficiently and scales effectively. This is a strategic role that combines operational leadership, data‐driven insights, and cross‐functional collaboration. You will work closely with marketplace country leads, product, and commercial teams to drive growth and improve the seller and customer experience at every touchpoint.
What You'll Do
- Define and implement scalable processes across sales, seller onboarding, and marketplace operations to maximize efficiency and growth.
- Coordinate overall business planning, performance reporting, and forecasting across the marketplace.
- Translate operational insights into strategic recommendations for leadership.
- Oversee CRM systems, analytics, and operational workflows to empower teams to work faster and more effectively.
- Build and maintain seller training programs, guides, videos, and webinars to ensure sellers can maximize performance on the marketplace.
- Develop dashboards, KPIs, and reporting frameworks to track performance, highlight trends, and provide actionable insights to leadership.
- Analyze operational data to identify bottlenecks and opportunities for improvement.
- Improve processes to ensure fast resolution of inquiries, disputes, and operational issues, maintaining high satisfaction for sellers and buyers.
- Act as the escalation point for major operational challenges and translate learnings into process and improvements.
- Lead, mentor, and grow a high‐performing team responsible for operations, planning, reporting, and seller enablement.
- Collaborate cross‐functionally with product, commercial, and country teams to align operations with marketplace growth goals.
About You
- Proven leadership experience in marketplace operations, with a track record of scaling teams, processes, and platforms across multiple markets.
- Demonstrated ability to drive operational excellence and efficiency, including optimizing seller onboarding, enablement, education, and customer support workflows.
- Strong analytical and strategic mindset, able to translate complex data into actionable insights that directly impact business performance.
- Structured, performance‐driven, with a balance of technical proficiency, business acumen, and commercial judgment.
- Comfortable operating in fast‐paced, high‐growth environments, managing multiple stakeholders across functions and geographies.
- Fluent in English and other European languages is a plus.
At JD.com, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to Apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Strategy & Operations Leader - Marketplace International in London employer: JD.COM
At JD.com, we pride ourselves on being a forward-thinking employer that champions innovation and personal growth. Our supportive, people-first culture fosters collaboration and inclusivity, ensuring that every team member has the opportunity to thrive in a dynamic environment. With access to global projects and a commitment to operational excellence, you will play a pivotal role in shaping the future of our international marketplace while enjoying a competitive salary and a vibrant work location.
StudySmarter Expert Advice🤫
We think this is how you could land Strategy & Operations Leader - Marketplace International in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! You should be able to clearly explain who you are, what you do, and why you’d be a great fit for the role. Keep it concise and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest openings there.
We think you need these skills to ace Strategy & Operations Leader - Marketplace International in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining JD.com and contributing to our mission. A personal touch can make all the difference.
Tailor Your CV:Make sure your CV is tailored to the Strategy & Operations Leader role. Highlight relevant experience and skills that align with what we’re looking for. This shows us you’ve done your homework and understand what it takes to succeed here.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your achievements and how they relate to the job. Avoid fluff – we want to know what you can bring to the table!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at JD.COM
✨Know Your Marketplace Inside Out
Before the interview, dive deep into JD.com's marketplace operations. Understand their unique selling points, recent developments, and how they stand out in the global market. This knowledge will help you demonstrate your genuine interest and ability to contribute to their growth.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in marketplace operations. Discuss specific instances where you've successfully scaled teams or processes, and be ready to explain how you can apply those experiences to drive operational excellence at JD.com.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared with examples of how you've used data to make strategic decisions. Be ready to discuss how you can translate complex data into actionable insights that align with JD.com's goals.
✨Emphasise Cross-Functional Collaboration
JD.com values collaboration across teams. Prepare to discuss how you've worked with different departments to achieve common objectives. Highlight your ability to manage multiple stakeholders and how you can foster a collaborative environment to drive marketplace growth.
