Strategy Associate & Key Account Manager in London

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, reaching customers in every corner of the world.

In Europe, JD.com is building Joybuy as the next-generation, pan-European e-commerce platform. Backed by JD's supply chain, technology, and operating scale, Joybuy aims to set a new benchmark for quality, reliability, and partner collaboration across European markets.

The Strategy & Partnerships team drives critical growth initiatives across corporate strategy, business development, and post-deal integration. The team is entrusted with significant responsibility—from identifying and executing strategic partnerships to ensuring seamless integration of acquired businesses that delivers measurable value.

Key Responsibilities:

• Commercial Development: Assist in building and maintaining relationships with key stakeholders for JD International, including partners from major global brands, retailers, and industry institutions.
• Account Management: Act as a key point of contact at the HQ level for our key brand accounts. Build long-term relationships to enhance financial performance, marketing efforts, engagement, and overall satisfaction.
• Negotiation and deal-making: Support commercial discussions with brand partners to drive sustainable long-term growth.
• Analysis & Agility: Utilise data-driven decision making to understand the performance of initiatives, pivoting when necessary to improve results.
• Partner Internally: Work closely with internal stakeholders at JD Worldwide, including in R&D, Supply Chain, Marketing, Finance and Central Operations.
• Project Management: Support the Strategy & Partnerships team in the execution of strategic projects across the business, including post-merger integration, new market expansion, cross-business collaboration processes, etc.

Qualifications:

• Minimum 4-5 years of experience in account management or a relevant commercial role managing complex, multi-stakeholder enterprise accounts.
• Strong executive presence and communication skills (verbal and written). Fluency in English is required; proficiency in Chinese or other European languages is helpful.
• Experience helping define or scale partnership programs, operating models, or partner GTM frameworks.
• Excellent project management experience including juggling multiple projects at the same time.
• Experience developing detailed joint business plans with enterprise partners and consistently delivering above expectations.
• Experience in negotiating multi-faceted deals through bringing together business, strategy, finance, and legal concepts.
• A strong background with data and data analysis, making data-led decisions and using sound business judgement.
• Demonstrated ability to operate effectively between external partners and internal teams and stakeholders.
• Speed, resourcefulness, and a bias to action.

What Success Looks Like:

• Key strategic partners view JD as a trusted, high-quality long-term partner.
• Clear partner onboarding and management playbooks are in place and used consistently.
• Partner-driven GMV and engagement show measurable improvement.
• Strategic initiatives are delivered on time with minimal disruption to partners.

What We Offer:

• A high-impact role with direct exposure to JD Worldwide senior leadership.
• The opportunity to own and shape JD Worldwide's most important global brand partnerships.
• Broad exposure across strategy, partnerships, and post-merger integration.
• A diverse, inclusive work environment, where you can make a significant impact on JD.com's European presence.
• A competitive salary and benefits package, including health insurance, pension, and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer.