Senior Payroll Manager - SAP in London

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

We are looking for a Global Payroll Manager to take full ownership of our Pan-European payroll operations. This role is ideal for a seasoned payroll leader with deep, hands-on Pan-EU payroll experience—particularly across key markets like France and Germany—who thrives in establishing scalable processes and leading regional operational excellence.

Reporting to the Global Payroll Director, you will oversee end-to-end European payroll delivery, lead external vendor partnerships, ensure strict statutory compliance, and drive process optimization across our expanding European entities.

• Operational Leadership: Lead and oversee end-to-end payroll processing across multiple European countries (Pan-EU footprint), ensuring accurate, compliant, and timely payroll execution.
• Regional Expertise: Act as the primary subject matter expert for French payroll operations, while strategically managing payrolls across other European markets, including Germany, the Netherlands, Spain, Belgium, Italy, and the UK.
• Drive external payroll provider management, evaluating vendor performance, negotiating SLAs, and holding partners accountable to standard metrics.
• Compliance & Audit: Safeguard compliance with evolving local labor laws, tax legislation, and social security regulations across all European jurisdictions; lead internal and external payroll audits.
• Partner closely with regional HR Business Partners, Legal, Finance, and Global Mobility teams to ensure seamless data flows, variance resolution, and aligned financial reporting.
• Process Standardisation & Transformation: Design, standardize, and scale European payroll operations; leverage digital tools and automation to optimize workflow efficiency and data integrity.

Experience: 6+ years of progressive in-house global/European payroll experience, with a strong background in Pan-European (Pan-EU) payroll management within a multi-country setup.

Core Expertise: Deep, hands-on knowledge of French payroll compliance and regulations is essential; strong practical expertise in German payroll or other major European jurisdictions is highly preferred.

Language Requirements: Fluency in Mandarin Chinese and English is required to seamlessly communicate with global headquarters, regional teams, and key internal stakeholders. Additional European languages are a plus.

Leadership & Stakeholder Management: Proven capability to lead complex payroll initiatives, manage external vendors, and influence cross-functional business stakeholders in a fast-paced global business.

Analytical & Strategic Mindset: Exceptional analytical skills with a focus on risk mitigation, internal controls, process improvement, and system optimization.

Passionate about leveraging AI, automation, and modern payroll technology to drive measurable improvements in operational efficiency and accuracy.

Flexible base location across key European hubs (UK / France / Netherlands / Germany)

Hybrid working arrangement

Private health insurance

Competitive employer pension contribution scheme

High-impact leadership opportunity within a rapidly growing global organisation.