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- Tasks: Manage customer support escalations and improve service processes for a leading e-commerce platform.
- Company: Join a top UK e-commerce platform focused on enhancing customer experiences.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in customer support while working in a dynamic environment.
- Qualifications: Strong communication skills in English and Mandarin, with eCommerce experience preferred.
- Other info: Collaborative team culture with a focus on analytical problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
A leading e-commerce platform based in the UK is seeking a Customer Service Associate to manage escalations and improve customer support processes.
- Responsibilities include establishing escalation procedures, monitoring service offerings, and liaising between departments.
- The ideal candidate possesses strong communication skills in both English and Mandarin.
- Ideally has a background in eCommerce.
- Driven to enhance seller and creator experience.
This full-time position emphasizes collaboration and analytical capabilities.
Senior Merchant Support Escalations Lead (Mandarin) in London employer: JD.COM
Contact Detail:
JD.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Merchant Support Escalations Lead (Mandarin) in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and escalations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve processes in past roles. This will demonstrate your ability to enhance the seller and creator experience, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Merchant Support Escalations Lead (Mandarin) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and eCommerce. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer support processes and how your Mandarin skills can benefit our team.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JD.COM
✨Brush Up on Your Mandarin
Since the role requires strong communication skills in both English and Mandarin, make sure you're comfortable switching between the two languages. Practise common customer service scenarios in Mandarin to demonstrate your fluency during the interview.
✨Know the E-commerce Landscape
Familiarise yourself with current trends and challenges in the e-commerce sector. Being able to discuss recent developments or case studies will show your passion for the industry and your analytical capabilities, which are crucial for this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle escalations or improve processes. Think of specific examples from your past experience where you've successfully resolved issues or enhanced customer support, and be ready to share those stories.
✨Show Your Collaborative Spirit
This position emphasises collaboration, so be prepared to discuss how you've worked effectively with different teams in the past. Highlight any experiences where you liaised between departments to improve service offerings or resolve customer issues.
