Product Manager - Supply Chain in London

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

We are looking for a Product Manager leader based in Europe to own and drive the supply chain product strategy for Joybuy's European markets. You will be responsible for the full product lifecycle of supply chain systems that support cross-border e-commerce operations, working at the intersection of logistics, technology, and business to deliver a superior fulfilment experience for millions of European customers. This is a high-impact, senior IC role. You will define product vision, set the roadmap, and lead cross-functional execution with engineering, operations, business, and local market teams across London and Beijing.

Key Responsibilities

• Define and own the product vision, strategy, and roadmap for international supply chain products supporting Joybuy's European operations. Align product priorities with broader business goals and market expansion plans.
• Drive the full product lifecycle from discovery and requirements definition through design, development, launch, and continuous iteration. Write clear PRDs, define success metrics, and ensure timely delivery.
• Lead product initiatives across one or more of the following domains: cross-border inventory management, warehouse management systems (WMS), order fulfilment and allocation, last-mile delivery integration, returns and reverse logistics, carrier management, and supply chain visibility.
• Dive deep into supply chain operations and business scenarios, work with local fulfilment teams, merchants, logistics partners, and customer service to identify pain points and opportunities. Translate operational insights into product improvements that drive efficiency, cost reduction, and customer satisfaction.
• Define and track key product metrics (fulfilment SLA, cost per order, inventory turnover, on-time delivery rate, return rate, etc.). Use data to prioritise, measure impact, and drive continuous optimisation.
• Partner closely with engineering, design, supply chain operations, merchant operations, and local market teams across London and Beijing to drive alignment and execution excellence.
• Ensure supply chain product capabilities are adapted to European market requirements, including local logistics partner integration, customs and tax compliance, regulations (e.g. GPSR), and region-specific customer expectations.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 7+ years of product management experience, with at least 3+ years in supply chain, logistics, or fulfilment-related product roles.
• Deep understanding of supply chain and logistics operations, experience with WMS, OMS, TMS, inventory management, or last-mile delivery systems.
• Proven track record of delivering complex, cross-functional product initiatives from concept to launch at scale.
• Strong analytical and data-driven mindset, comfortable with SQL, A/B testing, and quantitative analysis.
• Excellent stakeholder management and communication skills, with the ability to navigate a matrix organisation across multiple time zones.
• Fluent in English.

Preferred Qualifications

• Experience in cross-border e-commerce supply chains, global logistics, or international marketplace fulfilment.
• Experience working in or with European logistics ecosystems carriers, 3PLs, last-mile networks.
• Experience with supply chain planning, demand forecasting, or inventory optimisation systems.
• Experience building platform-level products that serve multiple internal or external stakeholders.
• Proven ability to influence without authority and drive alignment across senior leadership.
• Experience hiring, mentoring, or informally leading other product managers.
• Chinese language ability is strongly preferred for cross-team collaboration with Beijing HQ.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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