At a Glance
- Tasks: Lead technical operations for marketplace integrations and ensure seamless functionality.
- Company: Join JD.com, a global leader in tech and supply chain innovation.
- Benefits: Competitive salary, supportive culture, and global project opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Shape the future of e-commerce with cutting-edge technology and impactful solutions.
- Qualifications: 3-5 years in technical operations with strong API and integration skills.
The predicted salary is between 56700 - 69300 £ per year.
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Location: London
About the Role
You are the technical and operational owner of the ISV / integrator layer that powers the marketplace. Your job is to make integrations work — end-to-end. You sit between the technical team and the commercial team, translating business requirements into buildable specs, and then driving technical integration, rollout, and operational reliability so that every ISV/integrator solution (ERP, OMS, CRM, listing, logistics) is not just launched but trusted and running at scale.
In short: the Account Manager sells the partnership; you make it technically strong and operationally dependable.
Key Responsibilities
- Business → technical requirements: Gather, structure and prioritize business requirements from sellers, ISVs/integrators and internal teams; translate them into clear, buildable PRDs / technical specs (API, data, flow) that engineering can execute against.
- Technical integration & release: Own the end-to-end technical integration of ISV/integrator solutions — API onboarding, mapping, UAT, go-live, and post-launch support — so releases land clean and stay stable (not "shipped then broken").
- Platform operations & reliability: Monitor and operate the ISV/integrator integration layer — track integration health, downtime, data-flow errors, and drive fixes with the platform/engineering team.
- Tooling & selection: Define and validate functional + technical requirements for CRM / listing / tooling; run selection, pilot (e.g. recent CRM-tool test) and scale-up decisions.
- Efficiency & scale: Identify automation / self-service / API-leverage opportunities to reduce manual handling and scale ops without adding headcount.
- Process & standards: Set the technical onboarding and release standards (checklists, UAT gates, QA) that sellers, integrators and CS follow.
- Collaboration: Work closely with R&D, BS, Platform Engineering, Account Manager and CS to keep integration, ownership and quality aligned.
- Data & reporting: Track integration health, adoption, go-live time, and surface technical risk early.
Requirements
- 3–5 yrs in technical operations, platform/product operations, or systems integration (e-commerce / marketplace / SaaS preferred).
- Comfortable with APIs, data models, integration/onboarding workflows (UAT, go-live), and read technical specs well.
- Experience with ISV / service-provider / ERP / OMS / CRM integrations beneficial.
- Strong at translating business requirements into buildable technical specs.
- Hands-on operational troubleshooting (data errors, integration failures, adoption gaps).
- Marketplace/SaaS/ISV ecosystem experience; exposure to API-driven or tooling automation (e.g., automation of onboarding / self-service).
- Excellent cross-functional communication (Engineering, R&D, BS, AM, CS).
- English professional working proficiency; Mandarin a plus.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Marketplace Ecosystem Product Operations Manager in London employer: JD.COM
JD.com is an exceptional employer that prioritises employee growth and development within a dynamic and collaborative work culture. Located in Milton Keynes, you will have the opportunity to work alongside senior leadership in shaping impactful HR strategies for our expanding logistics operations, all while enjoying a supportive environment that values integrity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Ecosystem Product Operations Manager in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at JD.COM or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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We think you need these skills to ace Marketplace Ecosystem Product Operations Manager in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at JD.COM.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at JD.COM and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at JD.COM
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If JD.COM uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
