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For Companies At a Glance
- Tasks: Manage self-pickup points, optimise operations, and enhance customer experience.
- Company: Join a dynamic logistics company focused on innovation and efficiency.
- Benefits: Enjoy competitive pay, team training, and opportunities for growth.
- Why this job: Be part of a forward-thinking team that values creativity and user satisfaction.
- Qualifications: Ideal for those with logistics or data analysis backgrounds and strong problem-solving skills.
- Other info: Experience in logistics management systems is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Responsibilities:
- Self-pickup Point Operation and Cost Control Responsible for the layout and site selection of self-pickup points; coordinate with warehousing and distribution teams to ensure timely goods delivery. Manage inventory at self-pickup points, monitor data throughout the entire self-pickup process, conduct regular reviews and optimize operational plans. Reduce costs in the process by optimizing resource allocation and establish standardized self-pickup business procedures.
- Customer Service and Experience Optimization Liaise with the customer service team to collect user feedback, formulate rectification measures, promote upgrades to self-pickup services, and track the closure of issues. Effectively control the user complaint rate and improve user satisfaction with self-pickup services.
- Team Development and Management Lead the self-pickup business team, clarify job responsibilities such as the number of self-pickup points to be expanded, order fulfillment rate, and cost control targets. Organize regular team training to enhance team execution.
- Promoting System Innovation Collaborate with the technical team to propose optimization requirements for the self-pickup business system, such as efficiency of self-pickup code verification, real-time inventory synchronization, and user arrival reminders, and promote the implementation of digital tools. Research innovative industry models, explore new scenarios for self-pickup services, and enhance business competitiveness.
Job Requirements:
- Priority is given to majors in logistics, supply chain, data analysis, and urban planning.
- At least 5 years of experience in managing logistics or self-pickup business teams, with familiarity in site selection, inventory turnover, and distribution coordination.
- Possess strong structured thinking and cross-departmental coordination skills; able to accurately capture user needs, identify and analyze problems, and formulate solutions.
- Have excellent data analysis capabilities and proficiency in logistics management systems (e.g., WMS, TMS) as well as tools such as Excel and BI.
Logistics network operations employer: JD.COM
Contact Detail:
JD.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics network operations
✨Tip Number 1
Familiarise yourself with the latest trends in logistics and self-pickup services. Understanding current industry innovations can help you stand out during discussions and interviews, showcasing your proactive approach to the role.
✨Tip Number 2
Network with professionals in the logistics field, especially those who have experience in self-pickup operations. Engaging with industry peers can provide valuable insights and potentially lead to referrals that may enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised processes or improved customer satisfaction in previous roles. Being able to articulate your past successes will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research StudySmarter's values and mission, and think about how your experience aligns with them. Tailoring your conversation to reflect our goals can show your genuine interest in joining our team and contribute to a positive impression.
We think you need these skills to ace Logistics network operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, supply chain management, and team leadership. Use specific examples that demonstrate your ability to manage self-pickup operations and improve customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for logistics and how your background aligns with the job responsibilities. Mention your experience in cost control and team development, and how you can contribute to enhancing the self-pickup services.
Showcase Data Analysis Skills: Since data analysis is crucial for this role, include any relevant projects or experiences where you've successfully used data to optimise logistics processes. Highlight your proficiency in tools like Excel and BI.
Highlight Cross-Departmental Coordination: Emphasise your ability to work across different departments. Provide examples of how you've collaborated with teams to improve operational efficiency and user satisfaction in previous roles.
How to prepare for a job interview at JD.COM
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics knowledge, especially around self-pickup operations. Be prepared to discuss your experience with site selection, inventory management, and distribution coordination, as these are key aspects of the role.
✨Showcase Your Data Analysis Skills
Since the job requires strong data analysis capabilities, be ready to provide examples of how you've used data to optimise operations in the past. Familiarise yourself with logistics management systems and tools like Excel and BI, and be prepared to discuss how you've leveraged them.
✨Demonstrate Team Leadership Experience
Highlight your experience in leading teams, particularly in logistics or self-pickup environments. Discuss how you've clarified responsibilities, set targets, and organised training sessions to enhance team performance.
✨Prepare for Problem-Solving Questions
Expect questions that assess your structured thinking and problem-solving abilities. Think of specific challenges you've faced in previous roles, how you identified user needs, and the solutions you implemented to improve customer satisfaction.
