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- Tasks: Lead the installation of household items and manage daily operations for our delivery service.
- Company: Join JD.COM, a top global e-commerce platform and Fortune 500 company.
- Benefits: Enjoy competitive pay, potential remote work options, and a dynamic work environment.
- Why this job: Be part of a fast-paced team that values innovation and customer satisfaction.
- Qualifications: 2+ years in after-sales service management; knowledge of home appliance operations required.
- Other info: Mandarin skills preferred; ideal for those passionate about tech and customer service.
The predicted salary is between 36000 - 60000 £ per year.
Step into the world of endless possibilities with JD.COM—one of the largest and most innovative e-commerce platforms globally and a #47 Fortune 500 company. We are seeking a Lead Installer with strong experience in after-sales service (installation of household items) and site management to oversee the daily operations of our e-commerce delivery service network. Ideal candidates will have a background in home appliance e-commerce, with a hands-on understanding of customer support, installation KPIs, and issue resolution processes.
Key Responsibilities:
- Site Management & KPI Execution: Manage and monitor service station operations, ensuring installation KPIs and service standards are consistently met. Oversee technician scheduling, route planning, and task execution to optimize efficiency.
- Customer Issue Handling: Handle escalations and customer complaints related to installation, repairs, and delivery. Coordinate with internal teams and external partners to resolve service anomalies promptly and professionally.
- System Operations: Independently operate the company’s service or logistics management systems. Maintain accurate service records, monitor real-time data, and ensure process compliance.
Requirements:
- 2+ years of experience in after-sales or service network management.
- Strong knowledge of home appliance service operations, including delivery, installation, and maintenance workflows.
- Familiarity with e-commerce after-sales models and operational platforms.
- Ability to manage field teams and troubleshoot customer service challenges.
- Mandarin Chinese language skills preferred.
Preferred Candidate Profile:
- Background in home appliance or electronics industry.
- Strong communication and coordination skills.
- Self-driven, organized, and solution-oriented.
Lead Installer employer: JD.COM
Contact Detail:
JD.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Installer
✨Tip Number 1
Familiarise yourself with the latest trends in home appliance e-commerce. Understanding the market and customer expectations will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the home appliance and e-commerce sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at JD.COM.
✨Tip Number 3
Brush up on your Mandarin Chinese skills if you're not already fluent. Being able to communicate effectively in Mandarin can set you apart from other candidates and is a preferred skill for this position.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed service operations or resolved customer issues in the past. Having concrete stories ready will showcase your experience and problem-solving abilities, which are crucial for the Lead Installer role.
We think you need these skills to ace Lead Installer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in after-sales service and site management. Emphasise any specific achievements related to installation KPIs and customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the home appliance e-commerce sector. Mention your hands-on experience with customer issue handling and how you can contribute to JD.COM's service standards.
Highlight Relevant Skills: In your application, clearly outline your skills in managing field teams and troubleshooting customer service challenges. If you have experience with logistics management systems, be sure to include that as well.
Showcase Language Proficiency: If you have Mandarin Chinese language skills, make them prominent in your application. This could set you apart from other candidates and demonstrate your ability to communicate effectively in a diverse environment.
How to prepare for a job interview at JD.COM
✨Showcase Your Experience
Make sure to highlight your previous experience in after-sales service and site management. Be prepared to discuss specific examples of how you've successfully managed installations and resolved customer issues.
✨Understand the KPIs
Familiarise yourself with key performance indicators relevant to installation and service operations. Be ready to explain how you have met or exceeded these KPIs in your past roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've handled escalated customer complaints or service anomalies. Show how your approach led to effective resolutions and improved customer satisfaction.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical processes or team coordination.
