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- Tasks: Investigate and analyse chargeback disputes while optimising processes for better efficiency.
- Company: Join JD.com, a leading tech-driven retail giant with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact in international payment risk control and enhance your analytical skills.
- Qualifications: Bachelor's degree and 3+ years of chargeback operations experience required.
- Other info: Be part of a mission-driven company focused on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Job Responsibilities:
- Familiarize with card network-related policies (chargeback regulations), conduct investigations, analysis, and attribution positioning for transactions disputed by cardholders.
- Possess payment risk control review experience, and understand the dispute and chargeback handling processes of channels such as Visa/Mastercard/PayPal/Klarna.
- Participate in/lead the construction of chargeback processes, handle dispute and chargeback appeals as well as process optimization, improve the level of automated processing, and be accountable for results.
- Conduct cross-team communication and coordination, and collect appeal materials.
- Be data-sensitive, and conduct statistics and tracking of chargeback data.
Requirements:
- Bachelor's degree or above, with English proficiency sufficient for working purposes.
- Over 3 years of chargeback operations experience in the internet finance industry; prior experience in international payment risk control is preferred.
- Strong cross-departmental coordination and communication skills, capable of conveying effective insights and suggestions to team members and supervisors.
- Result-oriented, able to work in a fast-paced environment, and demonstrate initiative and self-motivation.
- Curious mindset, with the ability to identify new risk management methods and think creatively to solve problems.
- Prior experience in overseas chargeback operation projects is preferred.
International Payment Risk Control Operations - Chargeback Focus employer: JD.COM
Contact Detail:
JD.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Payment Risk Control Operations - Chargeback Focus
✨Tip Number 1
Get to know the company inside out! Research JD.com’s values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to chargeback operations and risk control. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest can keep you top of mind. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace International Payment Risk Control Operations - Chargeback Focus
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you’re familiar with chargeback regulations and the payment risk control processes. This will help you tailor your application to show that you really understand what we’re looking for.
Show Off Your Experience: Highlight your previous experience in chargeback operations and any international payment risk control projects. We want to see how your background aligns with our needs, so don’t hold back on the details!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JD.COM
✨Know Your Chargeback Regulations
Before the interview, make sure you’re well-versed in the chargeback regulations of major card networks like Visa and Mastercard. Brush up on the specifics of their policies and be ready to discuss how you've applied this knowledge in your previous roles.
✨Showcase Your Analytical Skills
Be prepared to talk about your experience with data analysis and how you've used it to improve chargeback processes. Bring examples of how you've tracked chargeback data and what insights you derived from it that led to actionable changes.
✨Demonstrate Cross-Departmental Communication
Since this role involves a lot of coordination, think of instances where you successfully communicated across teams. Highlight your ability to convey complex information clearly and how it helped resolve disputes or improve processes.
✨Exhibit Your Problem-Solving Mindset
Prepare to discuss times when you identified new risk management methods or creatively solved problems in fast-paced environments. Show your curiosity and initiative by sharing how you stay updated on industry trends and innovations.