International Benefits Operations Specialist

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Responsibilities and Objectives

• Responsible for the operational management of international benefits programs, ensuring smooth implementation and continuous optimization to enhance employee satisfaction and benefits experience.
• Analyze and evaluate the effectiveness of existing benefits plans, propose improvement suggestions, design and implement new benefits initiatives to maintain the competitiveness and attractiveness of the overall benefits package.
• Collaborate closely with vendors and internal departments to ensure efficient execution of benefits programs and resolve issues arising during project operations.
• Track the latest trends in the international benefits industry, research and introduce advanced benefits concepts and practices, and continuously optimize the company's benefits framework.
• Develop and manage budgets for benefits programs, ensuring costs are controlled within reasonable limits while maintaining program quality and effectiveness.

Qualifications

• Education Background: Bachelor's degree or above. Majors in Human Resources Management, Business Administration, International Trade, or related fields are preferred.
• Work Experience: 5-10 years of relevant work experience, with practical experience in international HR management and benefits operations.
• Capabilities and Skills:
• Professional Skills: Familiar with international HR management processes, with the ability to design and implement benefits programs. Understand international labor laws and benefits regulations, capable of providing professional benefits consultation to employees.
• Project Management: Possess project management experience, able to independently plan, execute, and evaluate benefits projects, ensuring timely and high-quality completion.
• Communication & Coordination: Excellent communication and coordination skills, capable of effectively interacting with employees, vendors, and partners across different countries and regions, building strong working relationships.
• Data Analysis: Proficient in data analysis, able to leverage data insights to support the optimization of benefits programs.
• Core Competencies:
• Teamwork: Strong team player, able to collaborate effectively with colleagues in a multicultural environment to achieve shared goals.
• Problem-Solving: Demonstrated ability to independently analyze and solve problems, capable of quickly proposing effective solutions to complex international HR management challenges.
• Responsibility: Strong sense of responsibility and service orientation, dedicated to providing employees with a high-quality benefits service experience.
• Adaptability: Highly adaptable, able to thrive in a rapidly changing international work environment and flexibly respond to various challenges.
• Innovative Thinking: Possess an innovative mindset, continuously exploring and introducing new benefits management concepts and methods to enhance the efficiency and effectiveness of benefits operations.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.