At a Glance
- Tasks: Lead and enhance After Sales and Reverse Logistics for an exceptional customer experience.
- Company: Join a dynamic logistics team focused on innovation and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Work in a multicultural environment with a focus on strategic improvements.
- Why this job: Make a real impact on logistics processes that improve customer experiences across Europe.
- Qualifications: 5+ years in logistics, strong communication skills, and data analysis expertise required.
As a Program Owner in the functional Last Mile Delivery Team, you will lead a core program with European scope to strengthen JD Logistics After Sales and Reverse Logistics capabilities, directly impacting customer experience. Your focus will be on:
- Strategic capability improvements: Refine European After Sales logistics strategy in alignment with Leadership Team, Country Teams and other key stakeholders. Propose improvements and own execution.
- Collaborate with internal stakeholders to identify structural customer experience improvements.
- Process definitions and execution of standards: Define, standardize and improve After Sales and Reverse logistics frameworks and processes, ensuring highest customer satisfaction.
- Partner with Warehouse, Procurement or Solution Teams to enhance After Sales logistics flows, e.g. by optimizing the return SLA with 3PLs and Warehouses to reduce parcel return time.
- Achieve high parcel tracking information accuracy and 3PL pick-up rate across Europe.
- Execute deep dives to identify potential, align them with stakeholders and execute fast.
- Performance monitoring and improvements: Manage After Sales KPIs by ensuring that Country Teams receive KPI data and actions plans are tracked and followed. Execute daily/weekly KPI monitoring including the reporting of root causes and corrective actions. This includes Country and Management Teams.
Requirements
- Language Requirements: Fluent spoken and written in English.
- More than 5+ years of professional experience in respective field.
- Education: Bachelor's degree or higher.
- Experience in last mile delivery sector, ideally in returns/reverse logistics role.
- Proficient in Office software and strong data analysis skills.
- Possess a strong sense of responsibility, strong communication and coordination skills, logical thinking and proven problem-solving abilities; ideally in a multi-cultural environment.
Program Manager – 3PL After Sales and Reverse Logistics in High Wycombe employer: JD.COM
JD.com is an exceptional employer that prioritises employee growth and development within a dynamic and collaborative work culture. Located in Milton Keynes, you will have the opportunity to work alongside senior leadership in shaping impactful HR strategies for our expanding logistics operations, all while enjoying a supportive environment that values integrity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager – 3PL After Sales and Reverse Logistics in High Wycombe
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like JD.COM and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at JD.COM!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like JD.COM keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Program Manager – 3PL After Sales and Reverse Logistics in High Wycombe
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to JD.COM:This is your chance to really connect with the team at JD.COM. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at JD.COM
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with JD.COM.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show JD.COM that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at JD.COM. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
