At a Glance
- Tasks: Lead the strategy for service provider partnerships in a dynamic e-commerce environment.
- Company: Join JD.com, a global leader in technology and supply chain solutions.
- Benefits: Competitive salary, supportive culture, and global project opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Shape the future of cross-border e-commerce with innovative partnerships.
- Qualifications: Experience in e-commerce and strong partnership management skills required.
The predicted salary is between 60000 - 80000 £ per year.
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Key Responsibilities- Own the strategy and development of the service provider ecosystem across the cross-border marketplace.
- Identify, evaluate, and onboard strategic service partners across fulfillment, logistics, tax, listing, and related domains.
- Define partnership frameworks, including onboarding standards, performance management, and scaling mechanisms.
- Build and manage long-term relationships with service providers, driving alignment on service quality, performance, and growth objectives.
- Work closely with Product teams to integrate partner capabilities into platform tools, workflows, and seller journeys.
- Collaborate with Seller, Category, and Operations teams to align service offerings with seller needs and business priorities.
- Establish performance metrics and governance models to ensure service quality, reliability, and scalability.
- Drive adoption of service provider solutions among sellers, improving onboarding efficiency and operational outcomes.
- Identify ecosystem gaps and introduce new capabilities to support marketplace expansion and cross-border complexity.
- Experience in e-commerce, cross-border marketplace, or platform ecosystem roles, with a focus on partnerships or business development.
- Strong understanding of cross-border seller needs, including fulfillment, logistics, tax compliance, and listing operations.
- Proven experience in building and managing partnerships or ecosystems, with the ability to scale supply-side capabilities.
- Experience working cross-functionally with Product, Operations, and Business teams to drive integration and execution.
- Strong stakeholder management and negotiation skills, with the ability to build long-term, scalable partnerships.
- Analytical mindset, with experience defining metrics and evaluating partner performance.
- Ability to operate in a cross-border, multi-market environment, balancing global consistency with local execution.
- Fluent in English; additional language skills are a plus.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Service Providers & Partnerships Manager in Harrow employer: JD.COM
At JD.com, we pride ourselves on being a forward-thinking employer that champions innovation and employee growth within a dynamic and inclusive work culture. Our competitive salary packages, coupled with access to global projects and a supportive environment, empower our employees to thrive and make a meaningful impact in the technology and supply chain sectors. Join us in our vibrant locations around the world, where your contributions will help shape the future of e-commerce and logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Service Providers & Partnerships Manager in Harrow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JD.com and its culture. Understand their values and how your experience aligns with their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Service Providers & Partnerships Manager role. Keep it concise and impactful to grab their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining JD.com and being part of our innovative journey.
We think you need these skills to ace Service Providers & Partnerships Manager in Harrow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining JD.com and contributing to our mission. A genuine passion can really set you apart from the crowd.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that align with the Service Providers & Partnerships Manager role. We love seeing how your background fits into our vision and values!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you’re the perfect fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JD.COM
✨Know Your Ecosystem
Before the interview, dive deep into JD.com's service provider ecosystem. Understand their logistics, fulfillment, and tax compliance processes. This knowledge will help you demonstrate your expertise in building partnerships and managing ecosystems effectively.
✨Showcase Your Cross-Functional Experience
Be ready to discuss your experience working with Product, Operations, and Business teams. Prepare specific examples of how you've driven integration and execution in past roles. This will highlight your ability to collaborate and align service offerings with business priorities.
✨Prepare for Stakeholder Management Questions
Expect questions about your negotiation skills and how you've built long-term partnerships. Have examples ready that showcase your stakeholder management abilities, especially in a cross-border context. This will show that you can handle the complexities of JD.com's global operations.
✨Metrics Matter
Since the role involves defining performance metrics, be prepared to discuss how you've evaluated partner performance in the past. Bring examples of metrics you've used and how they impacted service quality and operational outcomes. This will demonstrate your analytical mindset and focus on results.
