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For Companies At a Glance
- Tasks: Lead user insights research and develop strategies to enhance customer loyalty and engagement.
- Company: Join a dynamic e-commerce platform focused on innovative marketing and user experience.
- Benefits: Enjoy flexible working options, competitive salary, and exciting corporate perks.
- Why this job: Be part of a fast-paced team driving impactful changes in user experience and market strategy.
- Qualifications: Bachelor’s degree with 3+ years in e-commerce or marketing; strong analytical and strategic skills required.
- Other info: Multilingual candidates with European market experience are highly preferred.
The predicted salary is between 43200 - 72000 £ per year.
Core Responsibilities:
- User Insights & Market Strategy: Conduct in-depth research on European users’ shopping habits, consumption preferences, and market trends to identify product and industry opportunities. Optimize traffic channels (e.g., search algorithms, recommendation engines) to enhance GMV and user engagement. Design and implement localized strategies to align with regional user behavior.
- Loyalty Program & User Retention: Develop and operate membership systems to improve customer loyalty, retention, and purchase frequency. Design tiered rewards, exclusive benefits, and personalized campaigns to drive repeat purchases.
- Marketing Tools & Campaign Innovation: Lead the development and iteration of platform marketing tools (e.g., flash sales, bundles, coupons) to boost order volume and average order value (AOV). Collaborate with cross-functional teams (product, tech) to enhance tool usability and ROI.
Qualifications:
- Education & Experience: Bachelor’s degree or above; preference for candidates with 3+ years in platform operations, integrated marketing, or user operations within the e-commerce or internet industry. Proven track record in managing standalone APP/PC operations, with a deep understanding of operational frameworks and methodology.
- Skills & Competencies: Data-driven mindset: Strong analytical skills to interpret user behavior data, A/B test results, and performance metrics. Proficiency in SQL, Excel, or BI tools is a plus. Strategic thinking: Ability to translate insights into actionable plans to achieve KPIs (GMV, DAU, conversion rate). Cross-cultural awareness: Experience in European markets or multilingual capabilities (e.g., English + European language) is highly preferred.
Soft Skills: Resilience to thrive in a fast-paced environment and manage multiple priorities. Excellent communication skills to align stakeholders across global teams.
Customer Experience Manager employer: JD.COM
Contact Detail:
JD.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce and user behaviour, especially within European markets. This knowledge will help you demonstrate your understanding of the industry during interviews.
✨Tip Number 2
Network with professionals in the e-commerce sector, particularly those who have experience in customer experience management. Attend relevant events or webinars to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive user engagement and retention in previous roles. Highlight any successful campaigns or strategies you've implemented that align with the responsibilities of this position.
✨Tip Number 4
Showcase your cross-cultural awareness by discussing any experiences you've had working with diverse teams or markets. This will be particularly relevant given the emphasis on European user insights in the job description.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience management, particularly in e-commerce or internet industries. Emphasise your analytical skills and any experience with user insights and market strategy.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role by discussing how your previous experiences align with the responsibilities outlined in the job description. Mention specific examples of how you've improved customer loyalty or optimised marketing tools.
Showcase Data-Driven Achievements: Include quantifiable achievements in your application that showcase your data-driven mindset. For instance, mention any successful A/B tests you conducted or improvements in key performance indicators (KPIs) you achieved in past roles.
Highlight Cross-Cultural Experience: If you have experience working in European markets or possess multilingual capabilities, make sure to highlight this in your application. This will demonstrate your cross-cultural awareness and ability to connect with diverse user bases.
How to prepare for a job interview at JD.COM
✨Showcase Your Analytical Skills
Since the role requires a data-driven mindset, be prepared to discuss your experience with analysing user behaviour data and performance metrics. Bring examples of how you've used data to inform decisions or improve strategies in previous roles.
✨Demonstrate Cross-Cultural Awareness
Given the focus on European markets, highlight any relevant experience you have in these regions. If you speak any European languages, make sure to mention them, as this could set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Prepare scenarios where you've successfully implemented marketing tools or loyalty programmes, detailing the challenges faced and the outcomes achieved.
✨Communicate Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex ideas or strategies. This will help demonstrate your ability to align stakeholders across global teams.
