At a Glance
- Tasks: Manage customer relationships and enhance their experience through innovative strategies.
- Company: Join JD Logistics, a leader in tech-driven supply chain solutions.
- Benefits: Competitive salary, great locations, and a supportive culture.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Shape the future of logistics with cutting-edge technology and meaningful challenges.
- Qualifications: Experience in customer management and strong analytical skills.
The predicted salary is between 29700 - 36300 £ per year.
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.
Our Global Reach: JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.
What We Offer: Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team: You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
- Online and Telesales Operations: Develop online and telesales strategies in line with company objectives, manage operations and agent teams, explore new business models, enhance agent capabilities, and drive stable business growth and productivity improvement.
- Customer Churn and Team Diagnosis: Monitor customer churn and investigate root causes, organize and archive records, follow up on group tasks; develop team performance evaluation plans, assess progress on KPIs, and analyze and resolve abnormal issues.
- Customer Experience and Management: Deeply understand and resolve customer issues to improve experience, take responsibility for customer retention; develop tiered management strategies to drive project execution; empower, manage, and support subordinate account managers.
- Regional Customer Management: Analyze market trends and develop strategies, manage customer relationships, collect market intelligence, collaborate on process optimization, conduct satisfaction surveys, and enhance business capabilities and customer satisfaction.
- Data and Business Management: Build sales data dashboards for analysis, implement tiered customer management, provide full lifecycle customer support, manage contract risk and compliance, and plan product positioning.
- Regional KPIs and Product Iteration: Take responsibility for achieving regional business targets, formulate and drive business strategies, analyze data, benchmark against the market to iterate products, and oversee the execution of special projects.
- Customer Data Processing: Collect and clean customer data across the full lifecycle, conduct in-depth analysis and generate reports, build BI dashboards for visual presentation, and provide insights and recommendations to support decision-making.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Customer Manager in Coventry employer: JD.COM
JD.COM is an exceptional employer that prioritises professional growth and inclusivity within its overseas e-commerce team. With a focus on innovation in algorithm architecture, employees benefit from competitive salaries, a supportive work culture, and opportunities to engage in cutting-edge projects that enhance their skills in real-time data processing and microservices.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Manager in Coventry
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like JD.COM and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at JD.COM!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like JD.COM keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Manager in Coventry
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to JD.COM:This is your chance to really connect with the team at JD.COM. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at JD.COM
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with JD.COM.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show JD.COM that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at JD.COM. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
