Compliance Operations Manager

About The Company

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading technology‑driven company with supply chain excellence at its core. With a strong presence in e‑commerce, logistics, retail, and other sectors, JD.com leverages cutting‑edge digital solutions to transform business operations and provide seamless services worldwide.

The Opportunity

We are seeking a highly motivated Compliance Operations Manager to join our team in London or Rotterdam. This role will support operational compliance initiatives across multiple product categories and European markets. The ideal candidate combines strong project management and in‑depth knowledge of EU and international regulatory requirements. This role involves coordinating cross‑functional teams, managing compliance projects, and driving process improvements.

Key Responsibilities

• Support the development and maintenance of operational procedure handbooks based on compliance requirements for each product or category, ensuring timely updates as business evolves.
• Manage packaging, plastic, and other environmental obligations across the EU and UK, including CBAM, EUDR, and similar regulations.
• Oversee calculation and allocation of customs clearance and import‑related fees to ensure accuracy and fairness across SKUs.
• Lead applications for licenses and permits across various product categories.
• Oversee other compliance‑related initiatives, such as deposit return systems for beverage packaging.
• Coordinate cross‑functional teams and liaise with external regulatory authorities to ensure compliance requirements are met.
• Drive process improvement projects, including SOP development, operational efficiency, and best practices implementation.
• Mentor and guide junior compliance staff, fostering professional development and knowledge sharing.

Requirements

• Bachelor’s degree or above, preferably in International Trade, Business Administration, or a related field.
• Minimum of 5 years of experience in compliance or project management, ideally in the internet or e‑commerce industry.
• Proven experience leading cross‑functional teams and managing compliance projects.
• Proficient in project management tools (e.g., JIRA, MS Project) and data analysis tools (Excel, Power BI).
• Strong logical reasoning, problem‑solving, and SOP development skills.
• Familiarity with EU regulations and procedures for interacting with government regulatory bodies.
• Fluent in English; other European languages are a plus but not required.
• Proactive, detail‑oriented, and capable of working in a dynamic, international environment.
• Excellent communication, planning, and stakeholder management skills.

What We Offer

• A key role in managing JD.com’s compliance operations across Europe.
• Competitive compensation package, including performance bonus and benefits.
• Career development opportunities within a high‑growth, international organisation.
• Dynamic and multicultural work environment that values compliance, innovation, and operational excellence.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.