JDL Last Mile Cluster Manager
This role can be based in Edinburgh, Glasgow or Newcastle
Scope
The cluster manager role in JDL last mile operations has oversight for multiple depots within a defined geographical area. The role holder has full responsibility and accountability for on-site coverage for People, Safety, Performance and Quality across those depots. The role reports into the Director for Last Mile Operations.
Job Responsibilities:
Cluster Operational Ownership: Hold full responsibility and accountability for a geographically defined cluster of delivery stations, ensuring full on-site coverage across all stations in scope. People, Safety, Performance and Quality: Own the four core pillars across every station in the cluster. Build and develop high-performing site teams, ensure safety, security, and compliance standards at all locations, and drive consistent performance and quality outcomes for the cluster of delivery stations.
Operations and Staff Planning: Direct day-to-day operations across the cluster, including resource allocation, shift and staff planning, and capacity management, adapting coverage to meet fluctuating volume and changing operational demands across multiple sites. Escalation Management: Act as the primary escalation point for all delivery stations within scope, resolving operational, service, and people issues promptly and routing strategic or cross-functional matters to the appropriate country or regional function.
Partner Performance Management: Manage Partner performance with the Partner Country Manager and the country/regional lead, using KPIs and structured reviews to hold partners accountable for delivery quality, timeliness, and compliance across the cluster.
Job Requirements:
Basic Requirements: Bachelor's degree or above, in Logistics, Operations Management, Supply Chain Management, Business, or a related field.
Language Requirement: Fluent in English as a working language for briefings, reporting, and cross-functional communication. Additional regional languages are an advantage given the multi-site, multi-market nature of the cluster.
Work Experience: 5+ years of experience in logistics or warehouse operations, ideally including last-mile delivery, with proven experience managing multiple sites or a multi-team operation in a fast-paced environment.
Professional Competence: Strong people leadership with a track record of recruiting, training, developing, and managing diverse teams across locations. Data-driven mindset with demonstrated use of KPIs to guide operational decisions, and proficiency in logistics systems and Microsoft Office tools.
Soft Skills: Proactive, hands-on leader with strong communication and coaching abilities. Capable of cross-functional coordination with transport, HR, and customer service teams, comfortable with regular travel between cluster sites, and able to maintain operational consistency across a dispersed footprint.
Desirable Experience:
Background in e-commerce, courier, or delivery service operations. Direct experience managing Partners and performance framework. Familiarity with delivery management platforms and routing optimisation tools.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Cluster Manager employer: JD.COM
JD.com is an exceptional employer that prioritises employee growth and development within a dynamic and collaborative work culture. Located in Milton Keynes, you will have the opportunity to work alongside senior leadership in shaping impactful HR strategies for our expanding logistics operations, all while enjoying a supportive environment that values integrity and inclusion.
