Job Description
This is a newly created role within JD Europe's International Compliance Department and Trust & Safety Operations function. You will investigate marketplace issues and support enforcement across sellers, products, listings and content in our UK and EU marketplaces.
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The role spans marketplace investigations, notice-and-action, prohibited and restricted products, product safety and IP. You will also contribute operational insight to the continued development of enforcement policies and decision guidance.
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What you'll do
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- Investigate seller, product, listing and content cases
- Review reports, account information and evidence and apply JD's enforcement policies
- Handle notice-and-action and prohibited or restricted product cases
- Make or implement listing and seller enforcement decisions within defined authority levels
- Review seller evidence, responses and corrective actions
- Support product safety and IP/infringement investigations
- Identify repeat violations, linked cases and patterns of marketplace abuse
- Maintain clear case records and evidence to support independent review where decisions are challenged
- Contribute case insights to the development of enforcement policies, SOPs and decision guidance
- Escalate complex or high-risk cases appropriately
- Work with Compliance, Seller Support, Customer Service and Marketplace teams to resolve cases effectively
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What we're looking for
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- Experience in Trust & Safety, marketplace operations, investigations, seller risk, fraud, compliance operations or a related field
- Marketplace or e-commerce experience preferred
- Experience reviewing evidence and applying policies, rules or SOPs
- Strong judgment, analytical skills and attention to detail
- Comfortable managing cases at volume and escalating exceptions appropriately
- Experience with marketplace enforcement, product safety or IP is an advantage
- Practical, organised and comfortable working in a fast-moving international environment
- Strong written and spoken English; Mandarin or another European language would be an advantage
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Why this role
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You will work across a broad range of marketplace Trust & Safety issues, with exposure to investigations, enforcement, product safety and IP across multiple European markets, while contributing to the policies and processes that support effective marketplace enforcement.
Trust & Safety Operations Specialist - Marketplace Enforcement -- EU / UK in City of London employer: JD.COM
JD.com is an exceptional employer that prioritises employee growth and development within a dynamic and collaborative work culture. Located in Milton Keynes, you will have the opportunity to work alongside senior leadership in shaping impactful HR strategies for our expanding logistics operations, all while enjoying a supportive environment that values integrity and inclusion.
