Strategy Associate & Key Account Manager in City of London

JD.com, also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.

Our International Business is dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Currently, JD.com operates globally, with business activities in countries such as China and Europe. JD.com is building Joybuy as the next-generation, pan-European e-commerce platform, aiming to set a new benchmark for quality, reliability, and partner collaboration across European markets.

Reporting directly to the JD Worldwide CEO, the Strategy & Partnerships team drives critical growth initiatives across corporate strategy, business development, and post-deal integration. The team is entrusted with significant responsibility—from identifying and executing strategic partnerships to ensuring seamless integration of acquired businesses that delivers measurable value.

• Commercial Development: Assist in building and maintaining relationships with key stakeholders for JD International, including partners from major global brands, retailers, and industry institutions.
• Account Management: Act as a key point of contact at the HQ level for our key brand accounts. Build long-term relationships to enhance financial performance, marketing efforts, engagement, and overall satisfaction.
• Support commercial discussions with brand partners to drive sustainable long-term growth.
• Analysis & Agility: Utilise data-driven decision making to understand the performance of initiatives, pivoting when necessary to improve results.
• Partner Internally: Work closely with internal stakeholders at JD Worldwide, including in R&D, Supply Chain, Marketing, Finance, and Central Operations.
• Project Management: Support the Strategy & Partnerships team in the execution of strategic projects across the business, including post-merger integration, new market expansion, and cross-business collaboration processes.

Minimum 4-5 years of experience in account management or a relevant commercial role managing complex, multi-stakeholder enterprise accounts across regions and/or functions; including client-facing experience at executive levels and a track record of outperforming metrics-based business goals.

• Strong executive presence and communication skills (verbal and written). Fluency in English is required; proficiency in Chinese or other European languages is helpful.
• Experience helping define or scale partnership programs, operating models, or partner GTM frameworks.
• Excellent project management experience including juggling multiple projects at the same time.
• Experience developing detailed joint business plans with enterprise partners and consistently delivering above expectations.
• Experience in negotiating multi-faceted deals through bringing together business, strategy, finance, and legal concepts.
• A strong background with data and data analysis, making data-led decisions and using sound business judgement.
• Preferred: experience in e-commerce, retail, logistics, or technology industries.

Key strategic partners view JD as a trusted, high-quality long-term partner. Clear partner onboarding and management playbooks are in place and used consistently. This is a high-impact role with direct exposure to JD Worldwide senior leadership, including the CEO, and meaningful influence on partner strategy and execution.

The opportunity to own and shape JD Worldwide's most important global brand partnerships, building long-term relationships with some of the world's leading consumer and retail brands, offers broad exposure across strategy, partnerships, and post-merger integration, providing accelerated learning and career development in the fast-growing international business of a global organization.

A competitive salary and benefits package, including health insurance, pension, and performance bonuses, is offered. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.