At a Glance
- Tasks: Lead a team of delivery drivers and ensure top-notch customer service.
- Company: Join JINGDONG Logistics, a tech-driven leader in global supply chain solutions.
- Benefits: Competitive salary, great locations, and a supportive culture focused on growth.
- Other info: Dynamic environment with opportunities for career advancement.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Role Overview
We are seeking a proactive and hands-on Delivery Station Supervisor to take a leading role in the day to day running of the depot. This role is primarily focused on managing driver performance, delivering excellent customer service, and ensuring the station consistently achieves its key operational KPIs. The successful candidate will be a strong people leader who thrives in a dynamic logistics environment, prioritizes safety, and drives performance through coaching, accountability, and effective operational planning.
Key Responsibilities
- Driver Team Leadership
- Lead, motivate, and supervise a team of delivery drivers (3PL).
- Conduct daily briefings and route reviews to ensure clarity of expectations.
- Monitor driver performance and provide regular coaching and feedback.
- KPI Performance Management
- Drive continuous improvement and accountability to consistently achieve the following 4 key KPIs:
- First Time Delivery Success (FTDS) – Maximise successful first-attempt deliveries through route optimisation, driver coaching, and address accuracy checks.
- On Time Pick Up – Ensure all collections are completed within agreed time windows.
- Customer Complaint Rate – Minimize complaints through high service standards, proactive communication, and issue resolution.
- Parcels Per Route (PPR) – Work with Site Lead and the wider Last Mile team to optimize route productivity while maintaining service quality and safety standards.
- Customer Service Excellence
- Champion a customer-first, every parcel culture across the delivery team.
- Investigate and resolve customer issues quickly and professionally.
- Monitor service quality and ensure company standards are upheld.
- Collaborate with customer service teams to close feedback loops and prevent recurring issues.
- Operational & Warehouse Oversight
- Oversee daily dispatch and return processes to ensure smooth station operations.
- Ensure accurate parcel scanning, sorting, and load-out procedures.
- Report on daily KPI results to the Last Mile leadership team.
- Maintain clear communication between warehouse, drivers, and management.
- Health, Safety & Compliance
- Promote and enforce a strong safety culture.
- Ensure compliance with all health & safety policies and driving regulations.
- Conduct safety briefings and incident investigations when required.
- Monitor vehicle and equipment standards.
- Ensure the station operates safely and efficiently at all times.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Delivery Station Supervisor in Cambridge employer: JD.COM
At JINGDONG Logistics, we pride ourselves on being a forward-thinking employer that champions innovation and employee development. Located in Cambridge, our supportive, people-first culture fosters collaboration and growth, allowing you to take on meaningful challenges while enjoying competitive salaries and excellent benefits. Join us to be part of a dynamic team that values safety, performance, and customer service excellence in the fast-evolving logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Station Supervisor in Cambridge
✨Tip Number 1
Get to know the company inside out! Research JINGDONG Logistics and understand their values, mission, and the specifics of the Delivery Station Supervisor role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone on the inside can give you valuable insights and even a referral, which can make all the difference in landing that job.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle challenges related to driver performance, customer complaints, and safety compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Delivery Station Supervisor in Cambridge
Some tips for your application 🫡
Show Your Leadership Skills:As a Delivery Station Supervisor, we want to see your leadership style shine through in your application. Share examples of how you've motivated teams or improved performance in previous roles. This will help us understand how you can lead our delivery drivers effectively.
Highlight Your Customer Service Experience:Customer service is key in this role, so make sure to showcase any relevant experience you have. Talk about how you've resolved customer issues or maintained high service standards in the past. We love candidates who put customers first!
Be Data-Driven:Since KPIs are a big part of the job, include any experience you have with performance metrics. Whether it's improving delivery success rates or managing operational efficiency, we want to know how you've used data to drive results.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at JD.COM
✨Know Your KPIs
Familiarise yourself with the key performance indicators mentioned in the job description, like First Time Delivery Success and On Time Pick Up. Be ready to discuss how you’ve successfully managed similar metrics in past roles.
✨Showcase Leadership Skills
Prepare examples that highlight your experience in leading teams, especially in a logistics environment. Think about times when you motivated your team or improved performance through coaching and feedback.
✨Customer Service Focus
Since customer service is crucial for this role, come equipped with stories that demonstrate your commitment to high service standards. Discuss how you've resolved customer complaints effectively in the past.
✨Safety First Mindset
Be prepared to talk about your approach to health and safety in the workplace. Share any relevant experiences where you promoted safety culture or ensured compliance with regulations, as this is vital for the role.
