After-sales Installation Operator Manager in Bournemouth

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue.

【Our International Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

Learn more about us: https://corporate.jd.com/

Job Responsibilities

• Coordinate regional home appliance installation and maintenance tasks, regularly analyze service achievement data, and drive the implementation of improvement plans.
• Lead the operation management of service providers, and enhance overall service performance through frontline research and feedback mechanisms.
• Establish an order anomaly early warning and monitoring system, and follow up on closed-loop management across all links to ensure service timeliness。
• Organize training for service providers and engineers, and promote service standardization as well as resource planning and optimization of large-item service networks.

Skills & Qualifications

• Experience in furniture/appliance installation or similar field.
• Leadership experience in managing teams.
• Strong organizational and problem-solving skills.
• Ability to train and develop team members.
• Excellent customer service and communication skills.
• Hands-on approach and ability to handle physical tasks when needed.