Continuous Improvement Manager in Milton Keynes

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

The Operational Excellence Manager/Continuous Improvement Manager is responsible for driving continuous improvement initiatives across the organisation to enhance operational efficiency, quality, productivity, and customer satisfaction. The role focuses on process optimisation, waste reduction, and performance improvement using methodologies such as Lean, Six Sigma, and data-driven problem solving.

• Lead and implement continuous improvement initiatives across departments.
• Identify process inefficiencies and develop solutions to improve performance.
• Facilitate Lean / Six Sigma projects to reduce waste and improve quality.
• Map and analyse business processes to identify improvement opportunities.
• Standardise processes and develop best practice operating procedures.
• Implement automation and digital tools where possible.
• Define and track KPIs (Key Performance Indicators) related to operational efficiency.
• Analyse operational data to identify trends and improvement opportunities.
• Provide regular reports on operational performance.
• Support organisational change initiatives related to process improvements.
• Train and coach teams on Lean, Six Sigma, and continuous improvement methodologies.
• Foster a culture of operational excellence across the organisation.
• Work with operations, finance, supply chain, IT, and other teams to implement improvements.
• Facilitate workshops and problem-solving sessions.

• Bachelor’s degree in Business, Engineering, Operations Management, or related field.
• 5+ years experience in operations, process improvement, or operational excellence.
• Experience with Lean, Six Sigma, Kaizen, or continuous improvement frameworks.

• Lean Six Sigma Green Belt or Black Belt certification.
• Experience with process mapping tools (Visio, Minitab, etc.).
• Knowledge of data analytics and process automation tools.

• Process improvement.
• Data analysis and problem solving.
• Stakeholder management.
• Change management.
• Project management.
• Strong communication and leadership skills.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.