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For Companies At a Glance
- Tasks: Lead a team of delivery drivers and ensure top-notch customer service.
- Company: Join JINGDONG Logistics, a tech-driven leader in global supply chain solutions.
- Benefits: Competitive salary, great locations, and a supportive culture focused on growth.
- Other info: Dynamic environment with opportunities for career advancement.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Role Overview
We are seeking a proactive and hands-on Delivery Station Supervisor to take a leading role in the day-to-day running of the depot. This role is primarily focused on managing driver performance, delivering excellent customer service, and ensuring the station consistently achieves its key operational KPIs. The successful candidate will be a strong people leader who thrives in a dynamic logistics environment, prioritises safety, and drives performance through coaching, accountability, and effective operational planning.
Key Responsibilities
- Driver Team Leadership
- Lead, motivate, and supervise a team of delivery drivers (3PL).
- Conduct daily briefings and route reviews to ensure clarity of expectations.
- Monitor driver performance and provide regular coaching and feedback.
- KPI Performance Management
- Drive continuous improvement and accountability to consistently achieve the following 4 key KPIs:
- First Time Delivery Success (FTDS) – Maximise successful first-attempt deliveries through route optimisation, driver coaching, and address accuracy checks.
- On Time Pick Up – Ensure all collections are completed within agreed time windows.
- Customer Complaint Rate – Minimise complaints through high service standards, proactive communication, and issue resolution.
- Parcels Per Route (PPR) – Work with Site Lead and the wider Last Mile team to optimise route productivity while maintaining service quality and safety standards.
- Customer Service Excellence
- Champion a customer-first, every parcel culture across the delivery team.
- Investigate and resolve customer issues quickly and professionally.
- Monitor service quality and ensure company standards are upheld.
- Collaborate with customer service teams to close feedback loops and prevent recurring issues.
- Operational & Warehouse Oversight
- Oversee daily dispatch and return processes to ensure smooth station operations.
- Ensure accurate parcel scanning, sorting, and load-out procedures.
- Report on daily KPI results to the Last Mile leadership team.
- Maintain clear communication between warehouse, drivers, and management.
- Health, Safety & Compliance
- Promote and enforce a strong safety culture.
- Ensure compliance with all health & safety policies and driving regulations.
- Conduct safety briefings and incident investigations when required.
- Monitor vehicle and equipment standards.
- Ensure the station operates safely and efficiently at all times.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Delivery Station Supervisor in Manchester employer: Jd.Com International Uk
Contact Detail:
Jd.Com International Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Station Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at JD Logistics. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research JD Logistics, their KPIs, and how they operate. Show us you’re passionate about delivering excellent customer service and driving performance.
✨Tip Number 3
Practice your leadership skills! Think of examples where you've motivated a team or resolved conflicts. We want to see that you can lead a delivery team effectively in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the JD Logistics family.
We think you need these skills to ace Delivery Station Supervisor in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the logistics industry shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team at JD Logistics.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Delivery Station Supervisor role. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Jd.Com International Uk
✨Know Your KPIs
Familiarise yourself with the key performance indicators mentioned in the job description, like First Time Delivery Success and On Time Pick Up. Be ready to discuss how you’ve successfully managed similar metrics in past roles.
✨Showcase Leadership Skills
Prepare examples that highlight your experience in leading teams, especially in a logistics environment. Think about times when you motivated your team or improved performance through coaching and feedback.
✨Customer Service Focus
Since customer service excellence is crucial for this role, come equipped with stories that demonstrate your ability to resolve issues and maintain high service standards. Show how you’ve championed a customer-first culture in previous positions.
✨Safety First Mindset
Be prepared to discuss your approach to health and safety compliance. Share any relevant experiences where you promoted safety culture or handled incidents effectively, as this will resonate well with their commitment to safety.