Head of Home Delivery and Installation in Luton

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

We are seeking a dynamic and experienced leader to head our "Big & Bulky" category, encompassing the strategic development, operational execution, and overall growth of our large and oversized product offerings. This role is pivotal in enhancing customer experience and optimising logistics for these unique product segments.

What You'll Do

• Develop and execute a comprehensive strategy for the Big & Bulky category, including product assortment, pricing, promotions, and customer service initiatives.
• Lead and manage a cross-functional team, fostering a culture of innovation, collaboration, and high performance.
• Oversee the end-to-end operational efficiency for Big & Bulky products, from supplier management and warehousing to last-mile delivery and installation services.
• Identify and implement best practices for inventory management, demand forecasting, and logistics optimization specifically tailored for large items.
• Collaborate closely with supply chain, technology, marketing, and sales teams to ensure seamless integration and execution of Big & Bulky initiatives.
• Analyse market trends, competitor activities, and customer feedback to identify growth opportunities and address challenges within the category.
• Establish and monitor key performance indicators (KPIs) for the Big & Bulky category, regularly reporting on performance and making data-driven adjustments.
• Negotiate and manage relationships with suppliers, third-party logistics providers, and service partners to ensure competitive pricing and high-quality service.
• Drive continuous improvement in customer satisfaction for Big & Bulky purchases, including delivery experience and after-sales support.

About You

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field; MBA preferred.
• Experience in e-commerce, retail, or logistics, with at least 5 years in a leadership role managing large product categories or complex logistics operations.
• Proven track record of successfully managing and growing a "Big & Bulky" or similar large-item category.
• Deep understanding of supply chain dynamics, warehousing, and last-mile delivery challenges specific to oversized products.
• Strong analytical skills with the ability to interpret data, identify trends, and make strategic recommendations.
• Exceptional leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic e-commerce environment and manage multiple priorities effectively.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.