At a Glance
- Tasks: Lead a team of delivery drivers and ensure top-notch customer service.
- Company: Join JINGDONG Logistics, a tech-driven leader in global supply chain solutions.
- Benefits: Competitive salary, great locations, and a supportive culture focused on growth.
- Other info: Dynamic environment with opportunities for career advancement.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Role Overview
We are seeking a proactive and hands-on Delivery Station Supervisor to take a leading role in the day to day running of the depot. This role is primarily focused on managing driver performance, delivering excellent customer service, and ensuring the station consistently achieves its key operational KPIs. The successful candidate will be a strong people leader who thrives in a dynamic logistics environment, prioritizes safety, and drives performance through coaching, accountability, and effective operational planning.
Key Responsibilities
- Driver Team Leadership
- Lead, motivate, and supervise a team of delivery drivers (3PL).
- Conduct daily briefings and route reviews to ensure clarity of expectations.
- Monitor driver performance and provide regular coaching and feedback.
- KPI Performance Management
- Drive continuous improvement and accountability to consistently achieve the following 4 key KPIs:
- First Time Delivery Success (FTDS) – Maximise successful first-attempt deliveries through route optimisation, driver coaching, and address accuracy checks.
- On Time Pick Up – Ensure all collections are completed within agreed time windows.
- Customer Complaint Rate – Minimize complaints through high service standards, proactive communication, and issue resolution.
- Parcels Per Route (PPR) – Work with Site Lead and the wider Last Mile team to optimize route productivity while maintaining service quality and safety standards.
- Customer Service Excellence
- Champion a customer-first, every parcel culture across the delivery team.
- Investigate and resolve customer issues quickly and professionally.
- Monitor service quality and ensure company standards are upheld.
- Collaborate with customer service teams to close feedback loops and prevent recurring issues.
- Operational & Warehouse Oversight
- Oversee daily dispatch and return processes to ensure smooth station operations.
- Ensure accurate parcel scanning, sorting, and load-out procedures.
- Report on daily KPI results to the Last Mile leadership team.
- Maintain clear communication between warehouse, drivers, and management.
- Health, Safety & Compliance
- Promote and enforce a strong safety culture.
- Ensure compliance with all health & safety policies and driving regulations.
- Conduct safety briefings and incident investigations when required.
- Monitor vehicle and equipment standards.
- Ensure the station operates safely and efficiently at all times.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Delivery Station Supervisor employer: Jd.Com International Uk
At JINGDONG Logistics, we pride ourselves on being a forward-thinking employer that champions innovation and employee development. Located in Camden, our supportive, people-first culture fosters collaboration and growth, allowing you to take on meaningful challenges while enjoying competitive salaries and excellent benefits. Join us to be part of a dynamic team that values safety, performance, and customer service excellence in the fast-evolving logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Station Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JD Logistics on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research JD Logistics, their values, and recent news. This shows we’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice common interview questions with a mate. Focus on scenarios that highlight our leadership skills and ability to drive performance in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re keen on joining the team!
We think you need these skills to ace Delivery Station Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining JD Logistics and contributing to our dynamic team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Delivery Station Supervisor role. We love seeing how your skills can directly contribute to our operational KPIs and customer service excellence.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jd.Com International Uk
✨Know Your KPIs
Familiarise yourself with the key performance indicators mentioned in the job description, like First Time Delivery Success and On Time Pick Up. Be ready to discuss how you’ve successfully managed similar metrics in past roles.
✨Showcase Leadership Skills
Prepare examples that highlight your experience in leading teams, especially in a logistics environment. Think about times when you motivated your team or improved performance through coaching and feedback.
✨Customer Service Focus
Since customer service is crucial for this role, come equipped with stories that demonstrate your commitment to high service standards. Discuss how you've resolved customer complaints effectively in the past.
✨Safety First Mindset
Be prepared to talk about your approach to health and safety in the workplace. Share any relevant experiences where you promoted a strong safety culture or handled incidents professionally.
