Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of delivery drivers and ensure top-notch customer service.
- Company: Join JINGDONG Logistics, a tech-driven leader in global supply chain solutions.
- Benefits: Competitive salary, great locations, and a supportive culture focused on growth.
- Other info: Dynamic environment with opportunities for career advancement.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Role Overview
We are seeking a proactive and hands-on Delivery Station Supervisor to take a leading role in the day to day running of the depot. This role is primarily focused on managing driver performance, delivering excellent customer service, and ensuring the station consistently achieves its key operational KPIs. The successful candidate will be a strong people leader who thrives in a dynamic logistics environment, prioritizes safety, and drives performance through coaching, accountability, and effective operational planning.
Key Responsibilities
- Driver Team Leadership
- Lead, motivate, and supervise a team of delivery drivers (3PL).
- Conduct daily briefings and route reviews to ensure clarity of expectations.
- Monitor driver performance and provide regular coaching and feedback.
- KPI Performance Management
- Drive continuous improvement and accountability to consistently achieve the following 4 key KPIs:
- First Time Delivery Success (FTDS) – Maximise successful first-attempt deliveries through route optimisation, driver coaching, and address accuracy checks.
- On Time Pick Up – Ensure all collections are completed within agreed time windows.
- Customer Complaint Rate – Minimize complaints through high service standards, proactive communication, and issue resolution.
- Parcels Per Route (PPR) – Work with Site Lead and the wider Last Mile team to optimize route productivity while maintaining service quality and safety standards.
- Customer Service Excellence
- Champion a customer-first, every parcel culture across the delivery team.
- Investigate and resolve customer issues quickly and professionally.
- Monitor service quality and ensure company standards are upheld.
- Collaborate with customer service teams to close feedback loops and prevent recurring issues.
- Operational & Warehouse Oversight
- Oversee daily dispatch and return processes to ensure smooth station operations.
- Ensure accurate parcel scanning, sorting, and load-out procedures.
- Report on daily KPI results to the Last Mile leadership team.
- Maintain clear communication between warehouse, drivers, and management.
- Health, Safety & Compliance
- Promote and enforce a strong safety culture.
- Ensure compliance with all health & safety policies and driving regulations.
- Conduct safety briefings and incident investigations when required.
- Monitor vehicle and equipment standards.
- Ensure the station operates safely and efficiently at all times.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Delivery Station Supervisor in Cambridge employer: Jd.Com International Uk
Contact Detail:
Jd.Com International Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Station Supervisor in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JD Logistics on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research JD Logistics' operations, especially around their KPIs and customer service standards. We want to show that we’re genuinely interested in their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on how you’d handle real-life scenarios related to driver performance and customer service – it’ll help us feel more confident.
✨Tip Number 4
Don’t forget to follow up! After the interview, send a quick thank-you email. It shows our appreciation and keeps us fresh in their minds. Plus, it’s a great chance to reiterate our enthusiasm for the role!
We think you need these skills to ace Delivery Station Supervisor in Cambridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining JD Logistics and contributing to our dynamic team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Delivery Station Supervisor role. We love seeing how your skills can directly contribute to our operational KPIs and customer service excellence.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Jd.Com International Uk
✨Know Your KPIs
Familiarise yourself with the key performance indicators mentioned in the job description. Be ready to discuss how you’ve successfully managed similar metrics in past roles, especially around delivery success and customer service.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing teams in a fast-paced environment. Think about times when you motivated a team or resolved conflicts effectively.
✨Emphasise Safety Awareness
Since health and safety are crucial in logistics, be prepared to discuss your approach to maintaining safety standards. Share any relevant experiences where you promoted a safety culture or handled incidents.
✨Demonstrate Customer Focus
Think of specific instances where you went above and beyond for customers. Be ready to explain how you would champion a customer-first culture and resolve complaints efficiently in this role.