At a Glance
- Tasks: Lead a team of delivery drivers and ensure top-notch customer service.
- Company: Join JINGDONG Logistics, a diverse and inclusive workplace.
- Benefits: Competitive pay, career growth, and a focus on safety.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real impact by optimising delivery performance and enhancing customer satisfaction.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Romford
Reports To: Delivery Station Manager
Role Overview
We are seeking a proactive and hands‑on Delivery Station Supervisor to lead the day‑to‑day running of the depot, focusing on driver performance, customer service, and key operational KPIs.
Key Responsibilities
- Driver Team Leadership – Lead, motivate, and supervise a team of delivery drivers (3PL). Conduct daily briefings and route reviews, monitor performance, and provide coaching and feedback.
- KPI Performance Management – Drive continuous improvement and accountability to consistently achieve the following key KPIs:
- First Time Delivery Success (FTDS) – maximise first‑attempt deliveries through route optimisation, coaching, and accuracy checks.
- On Time Pick Up – ensure collections are completed within agreed time windows.
- Customer Complaint Rate – minimise complaints through high service standards and issue resolution.
- Parcels Per Route (PPR) – optimise route productivity while maintaining safety and service quality.
- Customer Service Excellence – Champion a customer‑first culture, investigate and resolve issues quickly, monitor service quality, and collaborate with customer service teams.
- Operational & Warehouse Oversight – Oversee daily dispatch and return processes, ensure accurate parcel scanning, sorting, and load‑out procedures, report on KPI results, and maintain clear communication between warehouse, drivers, and management.
- Health, Safety & Compliance – Promote and enforce a strong safety culture, ensure compliance with policies and regulations, conduct safety briefings, investigate incidents, monitor vehicle and equipment standards, and keep the station operating safely and efficiently.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Delivery Station Supervisor in Romford employer: JD.COM INTERNATIONAL UK LTD
JD.COM INTERNATIONAL UK LTD is an excellent employer, offering a dynamic work environment in Luton where innovation meets inclusivity. Employees benefit from comprehensive growth opportunities, a strong focus on safety and efficiency, and a culture that values diverse perspectives, making it a rewarding place to advance your career in warehouse management.
Contact Details:
JD.COM INTERNATIONAL UK LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Station Supervisor in Romford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like JD.COM INTERNATIONAL UK LTD and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at JD.COM INTERNATIONAL UK LTD!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like JD.COM INTERNATIONAL UK LTD keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Delivery Station Supervisor in Romford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to JD.COM INTERNATIONAL UK LTD:This is your chance to really connect with the team at JD.COM INTERNATIONAL UK LTD. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at JD.COM INTERNATIONAL UK LTD
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with JD.COM INTERNATIONAL UK LTD.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show JD.COM INTERNATIONAL UK LTD that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at JD.COM INTERNATIONAL UK LTD. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
