At a Glance
- Tasks: Support operations by managing staffing, attendance, and timesheet verification.
- Company: Join JINGDONG Logistics, a leader in tech-driven supply chain solutions.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
- Why this job: Be part of a global team enhancing logistics and customer experience.
- Qualifications: 2+ years in operations support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square metres of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.
We are seeking a detail-oriented and proactive Operations Support professional to join our team. This role is essential in supporting labour operations by coordinating staffing administration, attendance management, timesheet verification, and labour cost settlement. The position requires strong communication skills to effectively liaise between supervisors, HR teams, service providers, and employees. Attention to detail and bilingual communication (English and Chinese) are critical to ensure accurate workforce records and smooth daily operations.
Key Responsibilities:- Support labour personnel administration including recruitment requests, staff replacement coordination, and off-boarding processes.
- Maintain personnel records by managing account creation, system access, and scheduling setup or adjustments.
- Provide on-site onboarding support, including assisting new staff with system registration and facial recognition enrollment.
- Monitor and manage attendance records, handling attendance exceptions and adjusting system work hours where necessary.
- Prepare and maintain employee timesheets to ensure accurate recording of working hours.
- Review and reconcile working hours, communicating with supervisors to confirm missing or inconsistent records.
- Coordinate labour cost settlement by receiving, consolidating, and reviewing supplier invoices.
- Follow up on invoice discrepancies through work hour verification and cross-team communication.
- Support bills management including coordination, documentation, and settlement processes.
- Maintain accurate operational records and ensure documentation is properly organized and tracked.
- Experience: 2+ years in operations support, workforce coordination, HR administration, or a related role.
- Skills: Strong communication, organisational, and problem-solving skills with excellent attention to detail.
- Technical Proficiency: Proficiency in Microsoft Office, particularly Excel, with experience using workforce management or scheduling systems.
- Language: Excellent written and spoken English and Chinese, with the ability to communicate clearly with both internal teams and external service providers.
- Mindset: Proactive, reliable, and capable of managing multiple tasks in a fast-paced operational environment.
- Experience supporting warehouse, logistics, or labour service provider operations.
- Familiarity with attendance tracking systems or workforce management platforms.
- Experience with invoice reconciliation or labour cost tracking.
Operations Support in Milton Keynes employer: JD.COM INTERNATIONAL UK LTD
At JINGDONG Logistics, we pride ourselves on being a technology-driven leader in the logistics sector, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our extensive global network. Located in a vibrant area with access to cutting-edge resources, we ensure our team members thrive both personally and professionally while contributing to a seamless supply chain experience.
Contact Details:
JD.COM INTERNATIONAL UK LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JINGDONG Logistics and understanding their operations. Be ready to discuss how your skills align with their needs, especially in areas like workforce coordination and attendance management.
✨Tip Number 3
Practice your communication skills! Since this role requires liaising between various teams, being able to articulate your thoughts clearly in both English and Chinese will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the JINGDONG Logistics team.
We think you need these skills to ace Operations Support in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Support role. Highlight your experience in operations support, workforce coordination, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since strong communication is key for this role, don’t shy away from showcasing your bilingual abilities. Whether it’s in your cover letter or CV, let us know how you’ve effectively communicated in past roles, especially in a fast-paced environment.
Be Detail-Oriented:Attention to detail is crucial for the Operations Support position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at JD.COM INTERNATIONAL UK LTD
✨Know the Company Inside Out
Before your interview, take some time to research JINGDONG Logistics. Understand their operations, values, and recent developments in the logistics sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Attention to Detail
Since the role requires strong attention to detail, prepare examples from your past experiences where you successfully managed records or handled complex data. Be ready to discuss how you ensure accuracy in your work, especially in areas like timesheet verification and attendance management.
✨Demonstrate Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly. Prepare to discuss how you've effectively liaised between different teams or stakeholders in previous positions. If you're bilingual, highlight your ability to communicate in both English and Chinese during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple tasks. Think of situations where you had to coordinate staffing or resolve discrepancies in records. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
